Customer Service Engineer

2 days ago

Gurgaon, Haryana, India Orange Business Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year
Job Description

Job description

  • Manage Emails and incoming incidents from Global customers
  • Identify different cases related to SS7 (SMS, link issues, SAI/UL)
  • Identify and managed basic cases like link issues, SMS and SAI/UL transiting on our STP
  • Expertise to use trace tools to check SAI/UL KPI of a destination Ability to interact with technical teams based on the analysis derived
  • Good understanding of business aspects of products
  • Call flow of SS7 messages involved in attachment process
  • Ability to corelate the IP transport layer with the problem of roaming
  • Can understand more complex SS7 traces where options are involved (ITU ANSI, SMS control, steering, SMS roaming info)
  • STP>> Routing and links knowledge
  • Knowledge of SMS flow
  • SMS>> A2P, P2P
  • Detecting SMS related issues and problematic end
  • GT based routing, GT overflow
  • Resolving of Critical, Medium Low Incidents and define the overflow in case of major outage
  • Roaming issues, monitoring and detecting the issue
  • International Roaming > 3G, LTE, 4G, diameter
  • LTE /Diameter
  • Identify different cases related to LTE (link issues, AIR/ULR) and the process to engage right entity
  • Knowledge of LTE, Diameter, ULR, AIR, 4G, cancel )
  • Use of Analytical tools to check AIR/ULR KPI of a destination
  • Knowledge of advanced feature of DSR observer like DSR configuration (rules), DSR Measurements and Traffic by operators (QoS)
  • Call flow of diameter messages involved in 4G/LTE attachment process
  • knowledge of Steering
  • Knowledge of GTP-U, GTP-C
  • Good network support knowledge and experience
  • Service oriented, customer-focused with good customer service skills
  • Good networking/communications background
  • Good interpersonal skills
  • Good time management, organizational and communication skills
  • Ability to work under pressure
  • Ability to deal with multiple tasks
  • Proactive, self-motivated and determined attitude
  • Problem solving skills
  • Able to cover Flexible working hours/shift patterns as and when required (24*7)
  • Strong proven knowledge of the Network Operations environment, systems, protocols and services
  • Excellent diagnostic and network troubleshooting skills
  • Ability to understand, analyze and resolve problems quickly
  • Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures
  • Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision
  • Self-motivated and capable to work within a strong team environment is essential Must be fluent in English language Possession of
  • French language is an asset but not a key requirement

  • Customer Service Engineer

    5 days ago

    Gurgaon, Haryana, India Siemens Full time

    Customer Service Engineer with 2-3 years of experience in Installation Preventive maintenance troubleshooting of CT MRI systems Good knowledge of Electrical electronics LAN WAN networks TCP IP protocols network technologies hospital networking Strong problem-solving abilities analytical skills and hands-on troubleshooting experience ...

  • Customer Service Associate

    2 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Representative

    2 days ago

    Gurgaon, Haryana, India Chakr Innovation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).Collaborate with the service manager and the engineers in the field.Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b...

  • Senior Customer Service Engineer

    4 days ago

    Gurgaon, Haryana, India GE Healthcare Full time

    Summary As a Senior Customer Service Engineer you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenance all GE HealthCare Imaging equipments like CT Cath Lab C-ARMs MRI PETCT etc and ensuring customer satisfaction in the assigned area GE HealthCare...

  • Service Engineer

    4 weeks ago

    Gurgaon, Haryana, India QS Metrology Pvt Ltd Full time

    Job Title: Service EngineerDepartment: Service & Support Location: IMT Manesar, Gurugram, HaryanaAbout QS Metrology Pvt. Ltd.QS Metrology Pvt. Ltd. is a leading provider of precision measurement solutions, specializing in advanced metrology systems, calibration services, and application support. We serve industries such as automotive, aerospace,...

  • Service Engineer

    2 weeks ago

    Gurgaon, Haryana, India QS Metrology Pvt Ltd Full time

    Job Title: Service Engineer Department: Service & Support Location: IMT Manesar, Gurugram, Haryana About QS Metrology Pvt. Ltd. QS Metrology Pvt. Ltd. is a leading provider of precision measurement solutions, specializing in advanced metrology systems, calibration services, and application support. We serve industries such as automotive, aerospace,...

  • Field Service Engineer

    2 days ago

    Gurgaon, Haryana, India Woodward, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Purpose:Installs, repairs and modifies Woodward control systems (hardware and software) at the customer's location with little or no support or supervision. This position reports to the Engineering Supervisor, Field Service Supervisor, Customer Service supervisor, Engineering Manager or Manager Aftermarket Sales and Service.Essential...

  • Service Reliability Engineer

    2 days ago

    Gurgaon, Haryana, India BT Global Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Why this role matters : As part of a contract with one of the largest telephone operators and mobile network providers in the world, this role will be working on behalf of Telefonica, and is responsible for the planning and allocation of engineering visits to customer mobile cell sites. Telefonicas network includes 14K base stations, 7 transmission sites and...

  • Customer Service Specialist

    20 hours ago

    Gurgaon, Haryana, India Amenify Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    This is an onsite night role- Rotational Shifts: Between 5:30 PM to 6:30 AM, giving you flexibility and variety.Position Overview:The Customer Service Specialist will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients. This role requires someone who can...

  • Senior Services Engineer

    2 days ago

    Gurgaon, Haryana, India Unitron Instrumentation Technology Pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe Unitron Instrumentation Technology Pvt. Ltd. is one of India's leading suppliers of Scientific, Test & Measuring equipment. We have partnered with some of the world's most respected manufacturers to deliver top-tier technology. With offices in key industrial cities across India, our highly motivated team of engineers and skilled...