Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India Chakr Innovation Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
  • Collaborate with the service manager and the engineers in the field.
  • Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
  • Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
  • Communicate with customers, teams, and stakeholders.
  • Making feedback calls and emails to the customers once the job is completed.


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