Customer Service Specialist

3 days ago

Gurgaon, Haryana, India Amenify Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This is an onsite night role- Rotational Shifts: Between 5:30 PM to 6:30 AM, giving you flexibility and variety.

Position Overview
:

The Customer Service Specialist will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients. This role requires someone who can bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.

Key Responsibilities
:

  • Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Key Requirements
:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills (Mandatory)
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

  • Customer Service Specialist

    1 day ago

    Gurgaon, Haryana, India VINFAST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview:We are looking for aCustomer Care Specialistto join our team supporting theIndian market, responsible for providing world-class customer service and support to our clients in the automotive industry. The ideal candidate must have prior experience inautomotive customer care (car or motorcycle)and be passionate about delivering high-quality service....

  • Customer Service Specialist

    6 days ago

    Gurgaon, Haryana, India Amenify Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is an onsite night role- Rotational Shifts: Between 5:30 PM to 6:30 AM, giving you flexibility and variety.Position Overview:The Customer Service Specialist will play a critical role in ensuring smooth client experiences by handling both voice and non-voice support channels. This role requires strong technical and operational understanding, exceptional...

  • Customer Service Associate

    3 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service Executive

    2 weeks ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Care Specialist

    3 days ago

    Gurgaon, Haryana, India Everdion Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Care Specialist based in Gurugram. The Customer Care Specialist will be responsible for managing customer support inquiries, ensuring customer satisfaction, and maintaining effective communication with customers. Daily tasks include responding to customer queries, resolving issues promptly, and...

  • Customer Support Specialist

    7 days ago

    Gurgaon, Haryana, India Piezel LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPiezel LLC is a trusted customer support solutions provider with over 15 years of experience delivering high-quality inbound and outbound call services. We specialize in helping businesses strengthen customer relationships, increase satisfaction, and drive growth through professional, personalized communication. Our experienced team...

  • Senior Customer Service Specialist

    19 hours ago

    Gurgaon, Haryana, India Trueblue Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hi Dear,We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location.5 days Work from officeNight shift- (7 PM to 4 AM and 10 PM to 7 AM )2 way cab facility available in hiring zoneYear of experience required- 5 to 8 YearIf interested please share your resume to or Below are roles and responsibilities:Ensure timely and accurate...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations AnalystJoin us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our tower b, unitech infospace, sector 21, Gurugram officeIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India RBS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Customer Service

    5 days ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service & Operations Analyst in Anti-Money Laundering (9 months) Join us as a Customer Service & Operations Analyst in Anti-Money LaunderingWorking with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities You'll be investigating queries, supporting business processes and procedures, and...