Customer Service

4 days ago

Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join us as a Customer Service & Operations Analyst

  • Join us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our tower b, unitech infospace, sector 21, Gurugram office
  • In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
  • We're offering this role at senior analyst level

What you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience

The skills you'll need

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, you'll demonstrate:

  • An awareness of changes in trends, policies and regulations
  • 2 to 5 years experience in international email support or international bpo, voice or blended process
  • An understanding of our industry and its customers
  • A thorough understanding of products, processes and banking systems

Hours

45

Job Posting Closing Date:

15/10/2025

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Support Executive

    4 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per year

    JOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Bachelor's degree in any fieldExcellent written and verbal communication skillsApplicant should be comfortable with night shifts and WFO Required Candidate profileExcellent communication skills (verbal & written)Excellent customer service skillsAbility to work independently and as part of a team

  • Customer Care Executive

    4 days ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams for issue escalation* Provide exceptional service within blended processShare CV @ Office cab/shuttleProvident fund

  • Customer Service

    2 days ago

    Gurgaon, Haryana, India Epiv Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job OverviewWe are seeking a dedicated Customer Service professional to join to top Based in Gurgaon, this full-time, junior-level position is ideal for candidates with 1 to 3 years of work experience in the field. The successful applicant will be expected to provide top-notch customer support and contribute to the company's ongoing success in delivering...

  • Customer Service

    1 week ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Urgently Hiring for Customer Service - GurgaonRequired Language: Tamil,Telugu, Kannada & MalayalamInterested candidates can share their resume to / HR NikitaLocation: GurugramOnly conducting Face to Face interview for Gurgaon locationRole & responsibilitiesWhat would be the roles and responsibilitiesProviding complete information about the product to the...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Providing complete information about the product to customers.Resolving all product or service-related issues of customers.Preparing Customer Service Guidelines.Maintaining accurate records of customers.Giving the right pitch to potential customers to encourage product purchases or service usage.Regularly updating and maintaining...

  • Customer Service

    2 days ago

    Gurgaon, Haryana, India Nilasu Consulting Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    · % of production time to be spent logged in on calls or web chat · Answer calls & chats with an approach to deliver positive customer satisfaction · Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision · Maintain internal & client defined quality on calls · Understands...

  • Customer Service

    32 minutes ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Service & Operations Analyst RequiJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You'll be liaising with customers and businesses to accurately collect information in order to solve their queries You'll be able...