Senior Customer Service Engineer

Summary As a Senior Customer Service Engineer you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenance all GE HealthCare Imaging equipments like CT Cath Lab C-ARMs MRI PETCT etc and ensuring customer satisfaction in the assigned area GE HealthCare is a leading global medical technology and digital solutions innovator Our purpose is to create a world where healthcare has no limits Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world Roles and ResponsibilitiesTechnical Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area Total system level troubleshooting on complex multi-symptom problemsCustomer satisfaction Daily interface with doctors and technicians on equipment status issues Acts to ensure satisfaction to primary customersBusiness growth Assists in the growth and direction of business in his her geographic areaProductivity Responsible for Warranty and PMS contract cost controlAdministration Responsibly completes all administration tasks on time Ensures timely completion of FMIs and PMS inspections documentation for assigned accountsInstallation Plays a leading role in complex and multifunctional roomsShares best practices Maintain effective quality systems and programs compliant with ISO 9001 standard according to the GE Service Quality Policy StatementAssists in account sales visits helps train others where necessary identify sales opportunities and communicate to account teamThe incumbent will be based in GurgaonRequired QualificationsAssociates or Bachelors degree in Electrical electronics Engineering Biomedical Engineering Instrumentation Engineering or related field and 5 years of experience in servicing medical equipments Preferably CT Cath Lab MR PET-CT X-ray etc Experience interfacing with both internal team members and external customers as part of a solution-based service processExperience diagnosing and repairing mechanical electromechanical and or electronic equipmentAbility to be available after-hours and or work a rotating on-call schedule including weekendsSought by others for guidance and advice Proficiency in English Ability to work independently with minimum directionHigh work standards and qualityInitiative and motivation Plans and organizes work effectivelyExcellent communications listening and interpersonal skillsStrong Customer skills deals tactfully and effectively with differences of opinion influences rather than directsDesired SkillsStrong oral and written communication skills Ability to document plan market and execute programsCandidate has to be flexible to work in any location that s assigned to him depending on business requirementsInclusion and DiversityGE Healthcare is an Equal Opportunity Employer where inclusion matters Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law We expect all employees to live and breathe our behaviors to act with humility and build trust lead with transparency deliver with focus and drive ownership always with unyielding integrity Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs Never send money to anyone suggesting they can provide employment with GE HealthCare If you suspect you have received a fraudulent call please fill out the form below LI-ML1 LI-OnsiteAdditional InformationRelocation Assistance Provided No