Relationship Manager

1 week ago

Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 4,00,000 - ₹ 8,00,000 per year


Job Description:

Key Responsibilities:

  • Follow up with clients regularly for pending payment collection and ensure timely recovery.
  • Build and maintain strong relationships with key clients to foster trust and long-term partnerships.
  • Track and report on all outstanding collections using MS Excel and MIS dashboards.
  • Coordinate with internal departments (accounts, sales, and operations) to resolve client issues impacting payment timelines.
  • Analyze payment trends and create strategies to minimize future delays.
  • Ensure all communication with clients is polite, professional, and persuasive.
  • Prepare daily and weekly MIS reports on outstanding dues, recovery status, and client interactions.
  • Escalate critical cases and propose resolution strategies to management.
  • Maintain accurate client data and collection records for audit and review purposes.
  • Consistently meet or exceed collection and recovery targets.

Key Skills & Requirements:

  • Bachelor's degree in business administration, Commerce, or a related field.
  • 4–6+ years of experience in client relations, receivables management, or collection handling (B2B preferred).
  • Strong command of MS Excel (formulas, pivot tables, VLOOKUP, and MIS reporting).
  • Excellent verbal and written communication skills, soft-spoken yet assertive.
  • Proven ability to handle sensitive client interactions tactfully while achieving results.
  • Strong negotiation, persuasion, and relationship-building abilities.
  • Analytical thinker with a problem-solving approach and strong sense of ownership.
  • Ability to work independently with accountability for collection outcomes.

Benefits:

  • Competitive salary with attractive performance incentives
  • Health insurance
  • Paid sick leave and time off
  • Opportunity to work closely with top management on strategic client accounts
  • Growth and recognition in a result-oriented, dynamic work environment

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