Unified Communications Architect

We are looking for a Unified Communications Architect, reporting to the Head of Global Collaboration Services. This person will be responsible for the vision setting and execution of the communication solutions, based today around Microsoft Teams. He/She will also lead the effort to expand our offerings to all the Sodexo entities and ensure our productivity tools are meeting staff needs across the globe. The Unified Communications Architect will work with various audiences ranging from technical teams to executives. We are looking for individuals that are customer-oriented and who have a passion for making a difference in the lives of people around the world.

Key responsibilities and activities include:

• Provide expertise and technical guidance regarding enterprise communication services such as instant messaging (chat), voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing.
• Lead technical committee with the different support teams for Microsoft Teams and related services (Teams meeting rooms, whiteboard, Teams applications, etc).
• Accompany local IT teams and L2/L3 offshore support teams to deliver and support collaborative/communication services.
• Perform technical oversight of implementation projects to assure alignment with architecture and technology standards.
• Propose continuous improvements in current processes to maintain high quality of services.
• Provide security overview and technical reference to implement or reinforce directives provided accordingly with Group Security Team.
• Ensure technical architecture documents (TAD) and technical operational guides are up to date.
• Provide customizable reports on MS Teams calls (CQD) using Power BI to local IT teams.
• Create new offers/services based on real-time audio and video conferencing and enhanced call control capabilities that will improve users' day-to-day activities.

Qualifications:

• Extensive knowledge on architecting and engineering communication solutions (Teams, Webex) with telephony systems (Direct routing, operator connect, cloud calling plans)
• Microsoft 365 tenant global administration
• Good exprience on troubleshooting call quality issues (CQD or Teams admin center)
• Strong scripting capabilities (Python, PowerShell)
• Extensive experience for delivering solutions that meet customer business, functional, and technical requirements.
• Excellent written, oral and presentation skills. Capacity to adapt his speech based on the audience (C level, IT staff, business)
• Experience providing in-person user support during a migration or implementation effort.
• Communication skills must be strong to communicate with tact and being patient with people who have minimal technical knowledge. Must be capable of performing training duties
• Ability to work with and communicate effectively with leadership teams.
• Understanding of Microsoft roadmap and how the future changes impact on an enterprise solution. Perform technological watch with a capacity to detect new usages that could meet business requirements.
• Knowledge of providers of cloud-based communication and collaboration products (particularly RingCentral)
• Passion for new products/services to perform assessment / business case for potential enterprise-wide deployment.
• Experience deploying worldwide cloud telephony solutions with global operators (NTT, Pure IP, Orange, etc.)
• Must have experience in the design and deployment of Microsoft Teams Rooms enterprise-wide
• She/He must have a product owner vision and be capable of anticipating evolution of the service and associated features. This person is also accountable to manage the lifecycle and obsolescence of the solution and is expected to have autonomy and understand what is expected of a lead communication architect.
• English (written oral and). French and Spanish (nice to have)