Senior Unified Communications Engineer

4 days ago

Pune, Maharashtra, India Malomatia Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Senior Unified Communications Engineer

About the Role

We are seeking a Senior Unified Communications (UC) Engineer with proven expertise in Cisco UC solutions and collaboration platforms. The successful candidate will be responsible for monitoring, maintaining, and supporting unified communication and collaboration systems to ensure seamless operations, service availability, and SLA compliance.

This role requires hands-on technical expertise, troubleshooting skills, and strong collaboration with cross-functional teams, vendors, and clients. The position may involve rotational shifts and 24/7 support coverage.

Key Responsibilities

  • Monitor and support UC & collaboration systems (Cisco CUCM, Unity, Voice Gateways, Jabber, Telepresence, SIP trunking, etc.).
  • Administer and maintain VOIP infrastructure including configuration, updates, and upgrades.
  • Act as the primary contact for outages/escalations; coordinate with incident managers.
  • Manage user accounts, new extensions, and configuration backups.
  • Monitor ticketing systems and respond to assigned incidents and requests.
  • Perform Tier 1 troubleshooting, analysis, and escalation where required.
  • Maintain system health, backups, restores, and preventive maintenance activities.
  • Document call flows, configurations, and provide reporting to leadership.
  • Collaborate with internal teams, vendors, and service providers on UC-related tasks.
  • Assist IT, Systems, and Network Engineering teams with installations, configurations, and deployments.

Required Qualifications

  • Bachelors Degree in a related field.
  • Certifications (Mandatory): Cisco CCNA (Collaboration/Voice).
  • Preferred Certifications: CCNP Collaboration / CCIE, ITIL Foundation, CompTIA Network+, Microsoft Teams / Zoom / VOIP solution certifications.
  • Minimum 8+ years of experience in Unified Communications support.
  • Proven experience in Cisco UC administration & monitoring.
  • Strong knowledge of Contact Center systems, terminology, and procedures.
  • Excellent problem-solving, communication, and time management skills.

Key Competencies

  • Strong technical troubleshooting & technology skills.
  • Ability to work under pressure and in rotational/on-call shifts.
  • Self-motivated, solution-focused, and highly empathetic.
  • Strong team collaboration and leadership abilities.
  • Professional outlook, flexibility, and commitment to service excellence.

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