Unified Communications Expert

Job Title: Unified Communications Expert

We are seeking a highly skilled Unified Communications expert to join our team. As a Senior Unified Communications Engineer, you will be responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization.

Key Responsibilities:

• Design and implement scalable UC infrastructure to meet the needs of a global organization.
• Deploy and maintain AudioCodes SBCs and OVOC servers to ensure seamless voice and messaging services.
• Manage and optimize Zoom telephony infrastructure, including contact centers.
• Administer and manage OVOC server licenses for global operations.
• Implement and manage Microsoft Teams phone systems in a fully cloud-based model.
• Ensure seamless integration with global telephony services and compliance with regional regulations.
• Oversee SIP trunking, call routing, and emergency calling configurations.
• Design, deploy, and manage AV Zoom Rooms to ensure an optimal user experience.
• Collaborate with vendors to implement solutions that meet organizational AV requirements.
• Provide ongoing support for AV systems, including firmware updates and troubleshooting.
• Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
• Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
• Stay ahead of UC technology trends to identify opportunities for improvement.
• Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
• Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
• Ensure adherence to global security, compliance, and privacy standards.

Requirements:

To succeed in this role, you will need:

• A degree in computer science, Information Technology, Electronics & Communication, or a related field.
• Equivalent practical experience in Unified Communications can substitute for formal education.

Experience:

You should have at least 8-10 years of hands-on experience in Unified Communications, with a focus on:

• Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems).
• Global AudioCodes SBCs deployment, configuration, and maintenance.
• OVOC server setup and license management.
• AV Zoom Rooms design, implementation, and optimization.
• Managing and solving contact center solutions.
• Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.
• Experience in large-scale enterprise UC deployments, especially in global environments.

Technical Skills:

You will need to demonstrate proficiency in:

• Zoom and Microsoft Teams UC platforms, including telephony and AV solutions.
• AudioCodes SBCs and OVOC servers.
• SIP trunking, call routing, and global telephony integrations.
• AV Zoom Rooms design, setup, and management.
• Integration of UC platforms with O365, Active Directory, and other IT systems.
• Strong knowledge of network protocols, security, and compliance for UC systems.

Certifications:

PREFERRED but highly beneficial certifications include:

• Microsoft Teams Administrator Associate or Enterprise Voice certification.
• AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP).
• Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms).
• ITIL certification for service management.

Soft Skills:

You will need to possess:

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to interact with global teams and non-technical stakeholders.
• Project management skills to lead end-to-end UC implementations.
• Collaborative mindset to work effectively across departments and vendors.

Added Advantages:

Familiarity with compliance and regulatory requirements for telephony in India and globally, knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom), experience managing vendor relationships and contributing to global UC strategies, and understanding of IT infrastructure and Unified Communications roadmap planning would be advantageous.