Unified Communications Admin 1

1 week ago

Hyderabad Telangana, India RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is looking for a Unified Communications Administrator as member of the RSM Technical Services group and part of the Unified Communications Team. This exceptional individual is responsible for the internal support and maintenance of the RSM Unified Communication Collaboration and voice platforms. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between vendors, IT and internal business partners. Must have a team-oriented attitude, solid interpersonal skills and be self-driven and accountable.
- Responsible for troubleshooting, maintenance, and support of systems. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to Engineers, vendors and leadership.
- Provide technical support and assistance to end users of RSM’s collaboration tools and voice systems. Monitors and responds to support tickets. Escalates issues to Engineers, vendors and leadership.
- Reporting and analysis in relation to the usage of collaboration tools and voice systems.
- Creates and updates knowledge articles and system documentation.
- Other duties as assigned

**EDUCATION/CERTIFICATIONS**
- Associate’s degree or Bachelor’s degree (preferred)

**TECHNICAL/SOFT SKILLS**
- Microsoft Teams
- Microsoft Exchange
- Power BI Reporting
- PowerShell scripting
- Cisco Webex
- Cisco Contact Center
- Poly Lens
- Windows Server

**EXPERIENCE**
- 1-4 years of relevant experience in an IT, Technical, or collaboration support role
- Strong organizational skills plus an ability to manage concurrent projects and activities
- Professional level verbal and written communication skills

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