Quality - Call Centre executive needed in Shadipur, Delhi (international process)
3 days ago
Call Quality Analyst for international BPO
( australian process)
Salary: upto 25 k
Position: Quality Analyst
Experience: Minimum 1 years' experience as a Quality Analyst
Location:Kirti Nagar West delhi
Job Type: Full Time
Shift timings:
4:30 AM – 01.30 PM IST
5.5 days working
Transport: pick up cabs in hiring zone
The Role
: Experience in sales and upselling process is strongly preferred
- Ensure that the process is adhering to the prescribed quality parameters
- Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency.
- Should work closely with Operations and Training team and give inputs to improve quality standards
- Content development. Should be well versed with developing quality guidelines for the process Ensure zero defects
- Review quality process periodically and prepare action plans for process excellence.
- Attention to details
- Audit management
- Good analytic skills
- Excellent written, communication and interpersonal skills
- Proficient with MS Office
- Team management
Education:
- UG/ Graduate
Benefits:
- Work directly with Australian based company
- Fun loving, friendly and playfully competitive office culture
- Competitive base salary and great commission structure
- Free Pickup or Travel Allowance
- Lunch and tea provided
- Excellent opportunity for advancement and career progression and much more.
HR team
Vision tech
Job Type: Full-time
Pay: ₹24, ₹26,000.00 per month
Work Location: In person
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