Quality - Call Centre executive needed in Shadipur, Delhi (international process)

3 days ago


Delhi, Delhi, India Vision Tech Full time ₹ 2,40,000 - ₹ 3,12,000 per year

Call Quality Analyst for international BPO

( australian process)

Salary: upto 25 k

Position: Quality Analyst

Experience: Minimum 1 years' experience as a Quality Analyst

Location:Kirti Nagar West delhi

Job Type: Full Time

Shift timings:

4:30 AM – 01.30 PM IST

5.5 days working

Transport: pick up cabs in hiring zone

The Role

: Experience in sales and upselling process is strongly preferred

  • Ensure that the process is adhering to the prescribed quality parameters
  • Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency.
  • Should work closely with Operations and Training team and give inputs to improve quality standards
  • Content development. Should be well versed with developing quality guidelines for the process Ensure zero defects
  • Review quality process periodically and prepare action plans for process excellence.
  • Attention to details
  • Audit management
  • Good analytic skills
  • Excellent written, communication and interpersonal skills
  • Proficient with MS Office
  • Team management

Education:

  • UG/ Graduate

Benefits:

  • Work directly with Australian based company
  • Fun loving, friendly and playfully competitive office culture
  • Competitive base salary and great commission structure
  • Free Pickup or Travel Allowance
  • Lunch and tea provided
  • Excellent opportunity for advancement and career progression and much more.

HR team

Vision tech

Job Type: Full-time

Pay: ₹24, ₹26,000.00 per month

Work Location: In person



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