Technical Support Engineering
1 day ago
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
As a Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. You will make sure customers stay informed as to the status/solution of their issue and manages customer relationship. Tracks resolution speed and removes roadblocks preventing issues from being resolved. Monitors complex problems based on triggers and collaborates with internal stakeholders to ensure that the right resources are engaged proactively. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve highly complex customer issues. Analyzes group readiness strategy proactively to ensure the team has the correct readiness plan and executes readiness plan for new and existing technologies and feature releases. Ensures that his or her team understands the product feedback cycle and/or proper coding of customer cases for compliance. Identifies resources needed to resolve bugs. Identifies resources needed to implement automatization or tools. Implements processes for responding to and resolving issues. Ensures team member participation in case triage meetings and/or case discussions. Identifies opportunities to engage with high value or area customers to provide solutions proactively.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...
-
Technical Support Engineer
1 week ago
Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Dobot Robotics Full timeProvide expert technical support to our channel partners and end users Your primary tasks will be to support, train and develop our users and partners in India . Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:...
-
Technical Support Engineer
7 days ago
Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearCompany DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...
-
Technical Support Engineer
3 days ago
Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhat You'll DoYou will report to the Manager, Technical Support. You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...
-
Technical Support Engineer
6 days ago
Pune, Maharashtra, India Capgemini Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description - Grade Specific Tech Support EngineerLocation :- Pune/MumbaiExperience :- 4 to 6 YearsChoosing Capgemini Engineering means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of...
-
Technical Support Engineer
3 days ago
Pune, Maharashtra, India Fairtility Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: PuneExperience: 4–5 YearsShift: Night Shift (US/Global Support Coverage)Job Type: Full-timeAbout the Role:We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.Key...
-
Technical Support Engineer
1 day ago
Pune, Maharashtra, India Cequence Security Full time ₹ 80,00,000 - ₹ 1,20,00,000 per yearDescriptionProduct Support EngineerCequence Security?– India - PuneCequence Security builds products to protect the world's web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and...
-
Technical Support Engineering
3 weeks ago
Pune, Maharashtra, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ...
-
Technical Support Engineer
3 days ago
Pune, Maharashtra, India NICE Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are seeking a Technical Support...