Technical Support Engineer

13 hours ago

Pune, Maharashtra, India Aster Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Aster Technologies is committed to delivering high-quality instruments and innovative solutions tailored to meet the evolving needs of the water treatment industry. We believe in quality, prompt service, and cutting-edge technology to help you automate and streamline your water treatment processes. We offer customized automation solutions that enhance the performance and efficiency of water treatment plants, ensuring precision in sensing, measuring, and controlling operations. Our advanced products simplify plant management and reduce manual interventions.

Role Description

The Customer Support Engineer serves as the primary technical liaison between the company and its customers, ensuring seamless product functionality and exceptional customer satisfaction. This role focuses on providing timely and effective support for troubleshooting, resolving technical issues, and enhancing the overall user experience. By leveraging technical expertise and customer insights, the Customer Support Engineer contributes to product improvement, fosters strong customer relationships, and drives loyalty to the company's electronics solutions. We are seeking a highly motivated and customer-focused Customer Support Engineer to join our dynamic team at Aster Technologies and Controls LLP. The ideal candidate will provide technical support, troubleshoot customer issues, and ensure the optimal performance of our products while delivering an exceptional customer experience.

Responsibilities

Technical Support:

  1. Provide first-level and advanced technical support to customers via email, phone, and onsite visits.
  2. Diagnose and resolve hardware, firmware, and software issues related to our products.

Customer Engagement:

  1. Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  2. Conduct product demonstrations and training sessions for customers.

Issue Management:

  1. Log and track customer issues in the ticketing system, ensuring timely resolution and follow up.
  2. Collaborate with internal teams (R&D, production, QA) to resolve complex issues and implement solutions.

Product Knowledge:

  1. Stay updated on the latest company products, technologies, and industry trends.
  2. Provide feedback to product development teams based on customer insights and experiences.

Documentation and Reporting:

  1. Prepare and maintain detailed documentation for customer issues, resolutions, and best practices.
  2. Generate reports on customer satisfaction metrics and issue resolution times.

Qualifications

  • Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field.
  • 2+ years of experience in a technical support or customer-facing role in the electronics industry.
  • Hands-on experience with electronic components, and systems.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication skills, both verbal and written.
  • Proficiency in using diagnostic tools, oscilloscopes, and other electronics testing equipment.
  • Familiarity with CRM and ticketing tools.
  • Willingness to travel occasionally for onsite support.
  • Experience in the water treatment industry is a plus.

  • Software Support Engineer

    2 days ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...

  • Technical Support Engineer

    18 hours ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India CludoBits IT Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCludoBits IT Solutions Pvt Ltd is a leading technology solutions provider, delivering innovative and cost-effective solutions to clients. As an esteemed OEM business partner with industry titans such as IBM, Dell, HP, Lenovo, and Cisco, we specialize in IT Infrastructure, Networking, and System Integration. Our state-of-the-art IT...

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India Avalara APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Pune, IndiaCompliance and Customer Operations16265What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly,...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our...

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India Coupa Software Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict,...

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India Avalara Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Sales Support Engineer

    2 weeks ago

    Pune, Maharashtra, India SAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. (SAMSACT) is a leading organization in environmental testing since 1999. We provide sales and service support to manufacturers in the semiconductor, electronic, automobile, and solar panel industries across India. With offices in Hyderabad, Delhi, Pune, Chennai, Ahmedabad, and Bangalore, we...

  • Technical Support Engineer

    16 hours ago

    Pune, Maharashtra, India Red River Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the job :The Red Hat CEE Solutions team is looking for a Technical Support Engineer to join us in Pune, India. In this role, you'll provide an excellent customer support experience for our enterprise subscription customers. You will be a trusted adviser to customers, partner closely with them, and help us continually prove our value as you troubleshoot...