BMC Helix ITSM Consultant

Country

India

State

Maharashtra

City

Mumbai

Date Published

12-Nov-2025

Job ID

45999

Travel

up to 10%

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Description and Requirements

"At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC's worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Key Responsibilities/Duties (BMC Helix ITSM/CMDB)

• Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.
• Maintain BMC Helix Product platform availability as per agreed availability commitment
• Develop new customizations, integrations and reports
• Troubleshoot BMC Application, customizations, integration issues.
• Follow the ITIL standard best processes.
• Recommend & plan upgrades/patches and roll out of new features
• Drive adoption of the BMC Helix solutions across Customer environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement
• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.

Required Skill/Experience :

• Location is Navi-Mumbai (On-site).
• Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations.
• Candidate must possess a Engineering /Computer Science Bachelor's Degree.
• Should have min 5-7 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
• Should have worked in Applications Managed Services and Consulting Services environment
• Experience on framework is an advantage.
• Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts
• Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English & German (verbal and written).
• Willing to work in shifts, weekend and on-call support will be required.

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.