Problem Management

7 days ago

Mumbai, Maharashtra, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role
  • Perform root cause analysis (RCA) for recurring incidents and major problems.
  • Coordinate with technical teams to identify and implement permanent fixes.
  • Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Conduct trend analysis to proactively identify potential problems.
  • Facilitate problem review meetings and document post-incident reports.
  • Ensure timely closure of problem records and adherence to SLAs.
  • Collaborate with Incident, Change, and Configuration Management teams.
Your profile
  • 4-12 years experience as Problem manager
  • Strong understanding of ITIL framework, especially Problem and Incident Management.
  • Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell.
  • Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.).
  • Good communication and stakeholder management skills.
What will you love working at Capgemini
  • Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
  • This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
  • Would be working in cutting-edge cloud IT infra technology with high performance capability team
  • Career Growth & Global Exposure
  • Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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