Problem Management

2 days ago

Mumbai, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

  • Perform root cause analysis (RCA) for recurring incidents and major problems.
  • Coordinate with technical teams to identify and implement permanent fixes.
  • Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Conduct trend analysis to proactively identify potential problems.
  • Facilitate problem review meetings and document post-incident reports.
  • Ensure timely closure of problem records and adherence to SLAs.
  • Collaborate with Incident, Change, and Configuration Management teams.

Your profile

  • 4-12 years experience as Problem manager
  • Strong understanding of ITIL framework, especially Problem and Incident Management.
  • Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell.
  • Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.).
  • Good communication and stakeholder management skills.

What will you love working at Capgemini

  • Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
  • This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.
  • Would be working in cutting-edge cloud IT infra technology with high performance capability team
  • Career Growth & Global Exposure
  • Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code

266944-en_GB

Posted on

29 Oct 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Mumbai (ex Bombay), Pune, Bangalore

Business unit

Cloud Infrastructure Services

Brand

Capgemini

Professional communities

Cloud Infrastructure Management

  • Problem Analyst

    1 week ago

    Mumbai, Maharashtra, India NEC Software Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a 'Top 50 Innovative...

  • Problem Analyst

    1 week ago

    Mumbai, Maharashtra, India NEC Software Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a 'Top 50 Innovative...

  • Solution Manager Problem management

    1 week ago

    Mumbai, Maharashtra, India Green clover Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Education: M.Sc., Graduate in Information Technology, Engineering or Sciences·       Has 8+ years' experience in developing, administering Siemens Teamcenter·       Has experience in Teamcenter Configuration/ Customization, Infrastructure, MS SQL Database·       Has experience in Teamcenter Service Oriented Architecture...

  • Sr Manager, Account Management

    1 week ago

    Mumbai, Maharashtra, India ACCOUNT MANAGEMENT Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Business Unit: SitePlug   Target Market: UK Work Location: Mumbai Type of Role: Individual ContributorProduct – SitePlug The Role: Driving mobile advertising sales for Site-Plug for UK Market.Growing the existing business and adding additional clients who are interested in buying online media.Knowing and quickly connecting with all major media buying...

  • Assistant Manager

    7 days ago

    Mumbai, Maharashtra, India Y Ship Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionY Ship Management is a trusted partner in global ship management, delivering expertise and operational excellence to vessel owners and operators worldwide. Based in Mumbai, our strategic location enables seamless coordination across a global network while maintaining close connections with ship owners and seafarers. With over two decades...

  • Senior Accounting Manager

    1 week ago

    Mumbai, Maharashtra, India FinStrat Management Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The RoleFinStrat Management ("FSM") is seeking a motivated individual to join our team as a client-facing Senior Accounting Manager. This is a full-time role, managing accounting operations and financial reporting for a number of FSM clients. This is a great opportunity to build a team, implement best practices, and help scale both the company and its...

  • Data Engineering Manager

    1 week ago

    Mumbai, Maharashtra, India FinStrat Management Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The RoleWe are looking for a highly skilled Data Engineer with strong expertise in Python programming, data processing, and analytical problem-solving. This role requires a blend of analytical skills, engineering capabilities, and hands-on data manipulation to derive actionable insights, build efficient pipelines, and support data-driven decision-making...

  • Quality Assurance Manager

    2 weeks ago

    Mumbai, Maharashtra, India Iquest Management Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:1. Quality Strategy & Leadership• Develop and implement a comprehensive QA strategy and roadmap aligned with business objectives.• Establish and maintain quality policies, procedures, and best practices across the organization.• Lead and mentor the QA team, fostering a culture of quality, collaboration, and continuous...

  • Front Office Duty Manager

    4 days ago

    Mumbai, Maharashtra, India Ramee Hotel Management Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Staff Supervision & ManagementGuest Service ExcellenceOperational OversightDepartmental CoordinationProblem-SolvingSecurity & SafetyReporting & AdministrationEnvironment Maintenance

  • Manager – Offline Marketing

    1 week ago

    Mumbai, Maharashtra, India Kaapro Management Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description:Responsibilities:Coordinate and execute effective store launches and product launches across all channels.Enhance point of sale brand visibility and maintain accurate records.Drive the marketing calendar for exclusive brand outlets (EBOs), including festive and CRMrelatedcampaigns, and facilitate relevant communications through offline...