Lead Business Analyst

2 days ago

Noida, Uttar Pradesh, India Topcoder Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Experience:
  • At least 10 years of experience working as a Salesforce Business Analyst.
  • Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , Public Sector Cloud will be a big plus
  • Salesforce Configuration experience is mandatory
  • Should be comfortable with working with offshore team.
  • Applicant is actively working with SFDC in current position or has done so in a recent position.
  • Minimum certification as Salesforce Administrator, Service Cloud, Sales Cloud,  Additional certifications are a plus.
  • Intermediate knowledge of Salesforce concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
  • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.
Responsibilities:
  • Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
  • Ability to drive the requirement sessions during the workshop with the customer.
  • Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
  • Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
  • Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
  • Communicate effectively with business users on the status of enhancements and open production support tickets.
  • Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
  • Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet.
  • Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
  • Provide guidance for complex business and solution engineering challenges

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