Customer Care Executive

1 week ago

Chhatarpur, Delhi, India muditam ayurveda Pvt limited. Full time ₹ 20,000 - ₹ 28,001 per year

Job Title: Customer Support Executive

Company: Muditam Ayurveda Pvt. Ltd.

Location: Chhatarpur, New Delhi

Job Type: Full-time, Work from Office (WFO)

Shift Timing: 9:00 AM – 6:00 PM (Night Shift)

About Muditam Ayurveda

Muditam Ayurveda is a diabetes-focused health and wellness company dedicated to helping people manage Type 2 Diabetes. We provide trusted, natural, and result-oriented products backed by research. Our mission is to transform diabetes management and improve millions of lives.

About the Role

We are looking for proactive and customer-focused Customer Support Executives to manage customer queries related to RTO shipments, lost orders/data complaints, and service-related issues. This role requires excellent communication skills, problem-solving ability, and a strong focus on ensuring customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound calls/emails/chats related to RTO (Return to Origin), lost orders, delivery delays, and product-related issues.
  • Provide clear updates to customers and resolve complaints in a professional manner.
  • Coordinate with logistics/courier partners to track and resolve RTO or lost order cases.
  • Maintain accurate case records and update the CRM with every interaction.
  • Escalate unresolved or critical cases to the operations/logistics team for faster closure.
  • Proactively follow up with customers to ensure resolution and build trust.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

Requirements

  • Minimum Graduate qualification.
  • Excellent spoken English & Hindi is mandatory.
  • 6 Months–3 years of experience in Customer Support / BPO / E-commerce / Logistics.
  • Strong problem-solving ability and patience while handling escalated cases.
  • Ability to multitask and work under pressure.

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 1 month

Pay: ₹20, ₹28,001.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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