Customer Relations Associate

1 week ago

Greater Kolkata Area, India Little Bit Sober Full time ₹ 2,00,000 - ₹ 4,00,000 per year

**Job Summary:**

As a **Customer Interaction Executive** at our cocktail bar, you'll be the first point of contact for our guests — ensuring every visitor enjoys a memorable and seamless experience from reservation to departure. You will handle guest interactions both in person and online, manage reservations, respond to feedback, and contribute to the lively, welcoming atmosphere that defines our brand.

The ideal candidate is outgoing, confident, and passionate about hospitality, with a natural ability to connect with people and create positive guest experiences in a dynamic social setting.


**Key Responsibilities:**

**Guest Interaction & Experience:**

* Welcome guests warmly and make them feel valued throughout their visit.

* Manage reservations, table allocations, and guest inquiries efficiently.

* Provide information on menu items, cocktails, promotions, and special events.

* Ensure timely and attentive service coordination between the bar and floor team.

* Handle guest feedback or complaints with professionalism and empathy.

**Customer Relationship Management:**

* Maintain a guest database to personalize experiences and track regular patrons.

* Follow up with guests post-visit or after private events to ensure satisfaction.

* Support loyalty programs, special promotions, and customer engagement initiatives.

**Online & Telephonic Interaction:**

* Respond to guest inquiries and feedback through phone calls, emails, and social media.

* Manage and reply to reviews on Google, Zomato, and other platforms in a professional tone.

* Coordinate with the marketing team to promote upcoming events or themed nights.

**Brand Representation & Events:**

* Support the organization of bar events, private parties, and brand collaborations.

* Represent the bar's brand personality with enthusiasm and authenticity.

* Assist in gathering guest feedback and suggestions for continuous improvement.

**Reporting & Coordination:**

* Record and report customer feedback, complaints, and daily service highlights to management.

* Work closely with bar staff, hosts, and the management team to ensure smooth operations.

* Suggest improvements for enhancing guest satisfaction and overall experience.


**Qualifications & Skills:**

* Bachelor's degree in Hospitality, Communications, or related field (preferred).

* 1–3 years of experience in customer service, front-of-house, or guest relations — ideally in a bar, restaurant, or hospitality setting.

* Excellent verbal communication and interpersonal skills.

* Friendly, confident, and approachable personality.

* Ability to multitask in a fast-paced, high-energy environment.

* Basic knowledge of cocktails, spirits, and bar culture (training provided if needed).

* Proficiency in reservation or CRM systems and basic MS Office tools.


**Preferred Attributes:**

* Passion for nightlife, hospitality, and guest engagement.

* Strong sense of professionalism and attention to detail.

* Flexible availability (evenings, weekends, and holidays).

* Team-oriented mindset and positive attitude.


**Compensation & Benefits:**

* Competitive salary with service charge or tip-sharing potential.

* Incentives based on customer satisfaction and performance.

* Staff meals and discounts on food and beverages.

* Growth opportunities within the hospitality group.

.

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