Customer Relations Manager

1 week ago

Greater Kolkata Area, India Matri Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Relations Manager

Location: Howrah, Kolkata , West Bengal (On-site)

Company: Matri – A Shark Tank India Featured Brand in Female Wellness

Matri is on a mission to revolutionize female wellness. Featured on Shark Tank India, we are building a brand that breaks taboos and brings comfort to women across the country with our innovative solution Matri - A Menstrual Pain reliever device. We are looking for a passionate and dynamic
Customer Relations Manager
to join our core team and help us scale nationwide.

Role & Responsibilities

Customer Support & Engagement

  • Monitor and follow up with the Customer Support team
  • Build strong relationships with existing customers
  • Create strategies for customer engagement (e.g., a community of women celebrating painless periods)
  • Provide training for effective communication

Daily Operations Handle

  • Support departments in managing documentation
  • Organize team activities to maintain a positive office culture
  • Assist in building and uniting a strong team
  • Team Leading Capability

Sales & Networking

  • Outreach with potential distributors or Resellers
  • Design and execute B2B sales plans
  • Network with Doctors for awareness and brand presence

Requirements / Qualification

  • Experienced candidates are preferable in related field
  • Graduate in any field ( strong communication, organizational, and people-management skills Preferable
  • Fluency in
    English & Hindi
  • Approachable, cheerful personality with strong communication skills
  • Team handling ability and good presence of mind
  • Creative mindset with attention to detail
  • Ability to work in a fast-paced startup environment
  • Effective communication and coordination skills
  • Proficiency in workflow management and process improvements

What We Offer

  • Opportunity to be part of the core team of a Shark Tank India–featured startup
  • Creative freedom to bring fresh ideas
  • Career growth as the company expands nationwide

How to Apply:

Send your CV to

Subject line: Sales & Operational Executive

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