Solution Consultant
2 days ago
The Client is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth.
WHAT YOU WILL DO:- Engage with new prospects to understand their business goals, challenges, and technical environments, and translate these into actionable requirements.
- Conduct consultative discovery sessions and effectively present client's platform capabilities to executive and technical stakeholders.
- Deliver compelling product demonstrations that highlight how we can address the unique needs of each prospect.
- Configure and tailor clients's solution to align with specific customer use cases, maximizing impact and ROI.
- Guide prospects through the technical evaluation process, offering expert insights and innovative ideas to meet and exceed their ideal outcomes.
- Serve as a subject matter expert on our products, maintaining deep knowledge of features, integrations, and upcoming releases.
- Collaborate cross-functionally with Product, Engineering, Sales, Design and Customer Success to ensure customer requirements are clearly understood and prioritized.
- Design, build, and maintain demo environments (sandboxes) that showcase use-case-specific features and new releases.
- Continuously create and improve tools, processes, and best practices to optimize the pre-sales experience for prospects.
- Support post-sales handovers by aligning closely with Customer Success and Implementation teams to ensure smooth onboarding and successful deployment of solutions.
- Act as a voice of the customer, bringing market insights and feedback into product development cycles.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- 3–5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role within a SaaS or B2B tech environment.
- Strong grasp of software development lifecycles, with hands-on experience working in agile, fast-paced product environments.
- Solid technical foundation with the ability to explain complex concepts clearly; capable of conducting technical deep-dives and training sessions for both internal and external stakeholders.
- Proficient in integration concepts — familiarity with CRM platforms (e.g., Salesforce, HubSpot), Marketing Automation tools (e.g., Marketo, Pardot), and the ability to support both standard and custom integration scenarios.
- Experienced in managing and resolving prospect or customer issues; able to navigate challenging conversations, de-escalate concerns, and align solutions with business needs.
- Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively to both technical and non-technical audiences across enterprise accounts.
- Adept at problem-solving and critical thinking, with a proactive approach to identifying challenges and proposing tailored solutions.
- Comfortable collaborating cross-functionally and juggling multiple priorities in a dynamic, high-growth environment.
- Basic design sensibility — experience working with or understanding design tools such as Figma is a plus.
- Bonus: Experience with virtual event platforms, webinar software, or martech ecosystems.
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