Solutions Consultant

3 days ago


Bengaluru, Karnataka, India Cashfree Payments Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview:

Cashfree Payments seeks a detail-oriented Solutions Consultant to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence

What You Will Do:

  • Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and chats
  • Product Mastery and Consultation: Become a product expert; offer tailored advice and strategic solutions
  • Onboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adoption
  • Account Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strategies
  • Cross-Functional Collaboration: Facilitate communication between customers and internal teams; address product issues
  • Feedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhancements
  • This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders
  • Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives
  • Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences
  • Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements
  • Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey
  • Conduct comprehensive business deep-dives to gain insights into our customers' specific business problems and challenges, and effectively communicate how our solutions can address those issues
  • Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators
  • You will show hustle, take ownership and help foster a high-energy, high-performance culture

What You Will Need:

  • Bachelor's degree in Computer Science, Computer Engineering or Information Technology with relevant experience in the Fintech industry
  • Strong Technical acumen with ability to put together prototypes and demos. Preferred: Strong Scripting skills with any scripting languages (Python, Bash Shell etc)
  • Highly developed interpersonal skills with the ability to deal with varied stakeholders and customers.
  • Prior experience in working with Sales teams to acquire Enterprise and startup clients


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