Technical Support
2 days ago
Designation- Technical Support
Location- Pune
Shift- 24*7
Experience: 2+ Year
Education: Preferably BE in IT/Computers, B.Sc IT
Key Responsibilities:
Candidate will be responsible for implementing, configuring, and supporting ManageEngine's suite of IT management solutions.
Candidate will work closely with customers to understand their requirements, provide technical guidance, troubleshoot issues, and ensure optimal use of ManageEngine products.
Job description-
Providing technical support to customer via remote, telephone or email
Escalate unresolved issues
Support includes interacting with customers, understanding their problems and handling customer queries
Preparing documentations
Coordination with OEM and Customer
Design and maintain operational processes
Provide demo to the customer
Troubleshooting and problem-solving skills
Provide training and support to IT teams and end-users on ManageEngine tools and best practices
Familiarity with network monitoring and diagnostic tools
Experience handling customer escalations and issue resolution
Desired Skills
Proven hands-on experience of 2+Yrs in IT.
Understanding of IT Infrastructure and Networking
Hands on experience of Windows Active Directory, DNS & DHCP
Strong understanding of TCP/IP, VLANs, DNS, DHCP, subnetting, and routing protocols
Knowledge of wireless networking technologies and configurations
Strong knowledge of ITSM Ticketing tool, Network Monitoring tool and Patch Management Solution
Hands-on experience with one or more ManageEngine products (ServiceDesk Plus, OpManager, ADManager Plus, etc.)
Good to have Hands-on experience with switches, routers, and firewalls.
Ability to work with cross-functional teams
Excellent communication skills
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