Assistant General Manager

*Assistant General Manager (India)*

Location: Mohali/Chandigarh (On-site)

Shift: Night Shift (9:00 PM – 60:00 AM)

Working Days: Monday–Saturday (6 Days Working)

Type: Full-time

*Role Overview*

We're looking for a strong *Assistant General Manager* who thrives in fast-paced operations and takes full ownership of outcomes. This role is for a builder—someone who creates order, drives execution, and ensures the office, people, and processes run smoothly without constant supervision. You will oversee Operations, Recruitment, Administration, HR coordination, IT coordination, and compliance, supporting a growing India team aligned to U.S. business needs.

If you excel at turning chaos into structure, fixing problems quickly, and improving processes every week—you will succeed here.

*Key Responsibilities*

*1. Operations & Office Management*

Lead day-to-day operations for a busy, high-performance office.

Ensure smooth functioning of shift schedules, facility readiness, seating plans, visitor/security protocols, travel logistics, courier handling, and vendor coordination.

Create and maintain SOPs for recurring tasks and ensure strict adherence.

Identify operational risks early and resolve them before they become issues.

Keep the office audit-ready at all times—clean, organized, and compliant.

*2. Recruitment & Workforce Expansion*

Run end-to-end recruitment for India roles supporting U.S. operations (Billing, AR/AP, HR, Admin, Compliance, Payroll, Analysts, Data roles, etc.).

Build strong sourcing pipelines through job portals, LinkedIn, referrals, and agencies.

Conduct structured screenings, manage interview panels, and maintain scorecards.

Manage offers, BGV, pre-boarding, and ensure flawless Day-1 readiness.

Maintain dashboards for pipeline status, hiring velocity, and quality of hire.

*3. HR Coordination & Employee Support*

Support HR in implementing policies, handbooks, compliance updates, and obtaining employee acknowledgments.

Manage employee lifecycle processes: onboarding, probation, transfers, exits.

Maintain clean and accurate attendance, leave, and shift records.

Ensure employee files, compliance documents, and acknowledgments are always up-to-date.

*4. IT Liaison & Asset Management*

Coordinate with IT for laptop provisioning, access creation (email, tools, VPN/RDP), and deprovisioning.

Maintain a real-time inventory of laptops, accessories, and licenses.

Track IT issues, raise/follow-up on tickets, and ensure timely closure.

Support basic troubleshooting during night shift until IT team resolution.

*5. Vendor, Finance & Compliance Administration*

Manage vendor relationships, contracts, renewals, and service quality.

Verify invoices, track payments, and ensure alignment with approved budgets.

Maintain all operational trackers, SOP repositories, logs, and documentation.

Ensure compliance with internal policies, audit readiness, and data security norms.

*6. Performance Tracking & Continuous Improvement*

Create simple, high-clarity dashboards for SLAs, operational metrics, and turnaround times.

Identify inefficiencies, propose fixes, and roll out process improvements.

Document new processes and train the team to ensure consistency and quality.

*KPIs for Success*

Onboarding SLA: 100% of new hires fully ready on Day 1.

Offboarding SLA: Access deactivated within 2 hours every time.

Recruitment SLAs:

Shortlist shared within 72 hours

Time-to-offer within 21 days

Operational Timeliness: 95% tasks completed before or on deadline.

Compliance: 100% of SOPs, checklists, and records audit-ready at all times.

Inventory: 100% accuracy in monthly reconciliation.

*What You Bring*

5 years of experience in operations, office management, administration, or people operations—ideally in a fast-paced environment.

Experience handling night shift / U.S. alignment teams is a plus.

Strong exposure to end-to-end recruitment for multiple roles.

Excellent communication skills—clear, concise, and confident with U.S. stakeholders.

High proficiency with Google Workspace/MS Office (especially Sheets/Excel).

A problem-solving mindset, strong attention to detail, and ability to operate independently.

Ability to manage multiple priorities without dropping deadlines.

Who You Are

A doer. You don't wait for instructions—you take initiative.

Process-oriented with a "no loose ends" mindset.

Calm under pressure; strong ownership mentality.

Comfortable enforcing discipline, structure, and high standards.

A builder who enjoys improving processes and scaling operations.

Compensation & Growth

Competitive salary + accelerated growth opportunities based on performance, problem-solving, and reliability. The better your ownership and execution, the faster you grow.