Technical Support Associate

5 days ago

Nagpur, Maharashtra, India Fix Health Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Key Roles and Responsibilities

  • Develop a thorough understanding of our audio/video conferencing systems and act as the single point of contact for all related issues
  • Provide real-time support to patients during physiotherapy sessions addressing any technical or session-related concerns promptly and empathetically
  • Troubleshoot and resolve patient-facing technology issues (video, audio, connectivity, device access, etc) efficiently
  • Coordinate with physiotherapists and internal teams to ensure smooth session execution and quick resolution of tech-related queries
  • Collaborate closely with the Engineering Head and tech team to communicate recurring issues and suggest operational improvements
  • Maintain accurate records of all support interactions, issues, and resolutions in internal tools and dashboards
  • Ensure consistent availability for time-sensitive, patient-related technical support needs
  • Proactively explore internal tools and systems to gain deeper insights into recurring patient or session issues
  • Uphold high standards of professionalism during patient interactions, ensuring empathy, patience, and clear communication
  • Maintain a reliable work setup including a laptop and stable Wi-Fi connection to ensure uninterrupted support delivery

Skills and Attributes Required

  • Strong interest in learning and understanding new technologies.
  • Passion for problem-solving and troubleshooting.
  • Excellent communication skills (English & Hindi) with empathy and clarity.
  • Ability to multitask and manage time-sensitive issues calmly and effectively.
  • Accountability and ownership for assigned responsibilities.
  • Eagerness to learn from senior team members in a fast-paced environment.
  • Flexibility to be available for extended hours when required.

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