Technical Support Specialist

5 days ago

Nagpur, Maharashtra, India Ideas2Goal Technologies Pvt Ltd Full time

About Ideas2Goal Technologies

At Ideas2Goal Technologies, we provide cutting-edge IT solutions and support services to a global client base. We are committed to excellence and innovation, constantly seeking dedicated professionals to join our dynamic team.

Job Description

We are looking for a Technical Support Specialist who is ready to work in a challenging and rewarding environment. This role involves providing 24/7 technical support to our diverse client base across Australia, the US, the Philippines, Canada, New Zealand, Singapore, and the UK, on a rotational shift basis.

Responsibilities

  • Provide round-the-clock technical support for clients, addressing and resolving issues efficiently.
  • Troubleshoot problems related to Linux, Windows Server, and VOIP systems.
  • Work collaboratively with team members to tackle complex technical issues.
  • Maintain meticulous records of client issues and resolutions in our support tracking system.
  • Manage and troubleshoot office staff laptops and network infrastructure.
  • Ensure continuous network performance and security.

Requirements

  • knowledge of Linux commands and operating systems.
  • knowledge of Windows Server and VOIP systems.
  • Ability to diagnose and resolve technical hardware and software issues.
  • Excellent problem-solving skills and the capacity to work under pressure.
  • Strong communication skills in English to effectively interact with our international client base.
  • Ability to work independently as well as part of a team.
  • Flexibility to work in rotational shifts, covering 24/7 operations.

Salary

  • ₹10,000 to ₹15,000 per month.

Why Join Us?

  • Work with a global company serving an international clientele.
  • Engage in challenging and fulfilling work in a supportive environment.
  • Be part of a company that values innovation and efficiency.

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