branch manager dindigul branch

7 days ago


Dindigul, Tamil Nadu, India ThogaiMurugan Builders Full time

Job Title: Branch Manager

Department: Branch Operations & Sales Location: Assigned Branch – Karur and surrounding areas Reporting To: Zonal/Regional Head / Departmental Heads

Key Responsibilities:1. Team Leadership & Performance Management

  • Lead, guide, and coordinate with all branch team members (sales, accounts, and operations) to ensure daily tasks and targets are met.

  • Review daily reports from:

  • Accounts Team (cash balance, gold movement, interest collected, repledging)

  • Sales Team (leads generated, conversions, renewals, takeovers)

  • Set and assign daily/weekly/monthly sales targets for the sales team.

  • Monitor individual and team KPIs, offering support and interventions where needed.

2. Sales & Business Development

  • Drive branch performance to achieve or exceed monthly sales and loan disbursement targets.

  • Plan and execute local offline marketing campaigns such as:

  • Village camps

  • Tie-ups with jewelers and self-help groups

  • Festival-based promotions

  • Encourage team participation in customer acquisition and retention activities.

3. Daily Review & Coordination

  • Conduct daily morning hurdle meetings with the team for:

  • Reviewing the previous day's performance

  • Discussing pending recoveries

  • Aligning on daily goals and strategies

  • Hold recovery meetings to track overdue accounts and support recovery team coordination.

4. Operational Oversight

  • Ensure smooth functioning of the branch by:

  • Verifying daily cash and gold balances

  • Overseeing gold appraisal, disbursement, and documentation

  • Ensuring proper repledging and refinancing processes

  • Coordinate with the operations inside and outside executives for timely task completion.

5. Resource & Asset Management

  • Ensure sufficient cash availability for daily operations, including loan disbursal and renewals.

  • Maintain the branch infrastructure, assets, and security (CCTV, vault, furniture, etc.).

  • Ensure the branch has sufficient stock of marketing materials, forms, and office supplies.

6. Customer Experience & Relationship

  • Ensure excellent customer service standards across all interactions.

  • Resolve escalated customer complaints promptly and professionally.

  • Promote customer loyalty and build long-term client relationships for repeat business.

7. Compliance & Reporting

  • Ensure 100% compliance with company policies, regulatory norms, and internal audits.

  • Submit daily/weekly/monthly reports to department heads on:

  • Sales performance

  • Cash/gold movement

  • Operational status

  • Marketing activities and leads

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person


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