
Operations Manager- Domestic Collections
2 days ago
Job Opportunity: Operations Manager – Domestic Collections
Location:
South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred)
Department:
Collections – Domestic Process
Key Responsibilities:
- Lead and manage a
team of collection executives
handling domestic portfolios. - Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets.
- monitor collections performance, manage customers, team managements
, etc - Analyze
delinquency trends
and implement strategies to reduce NPAs. - Conduct regular
team huddles
, performance reviews, and
motivate team members
. - Ensure compliance with
company policies, regulatory guidelines, and RBI norms
. - Coordinate with senior management for
process improvements and escalations
.
Requirements:
- Experience:
5–8 years in collections/recovery/financial services, with 1–2 years in a
supervisory or TL role
. - Preferred Background:
BFSI, NBFC, Recovery agencies, or Exchange houses. - Strong knowledge of
retail loan products
(PL, CL, CD, Auto Loan, Digital Products). - Ability to manage
high-pressure targets
and
motivate teams
. - Communication Skills:
English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). - Skills:
Strong negotiation and problem-solving abilities.
Why Join Us? (Salary & Benefits)
- Competitive Salary
as per industry standards. - Cab Facility
(Pick-up & drop) within Cochin city limits. - Health Insurance
after 1-year of service. - Career Growth Opportunities
in a leading financial services company. - Supportive Work Environment
promoting learning, teamwork, and excellence.
How to Apply:
Send your CV to
About Charter:
Charter is a
leading financial services company
based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to
exceptional client service
while providing a
positive and growth-oriented environment
for our employees
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