Operations Manager- Domestic Collections

2 days ago


Cochin, Kerala, India CHARTER Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Opportunity: Operations Manager – Domestic Collections

Location:
South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred)

Department:
Collections – Domestic Process

Key Responsibilities:

  • Lead and manage a
    team of collection executives
    handling domestic portfolios.
  • Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets.
  • monitor collections performance, manage customers, team managements
    , etc
  • Analyze
    delinquency trends
    and implement strategies to reduce NPAs.
  • Conduct regular
    team huddles
    , performance reviews, and
    motivate team members
    .
  • Ensure compliance with
    company policies, regulatory guidelines, and RBI norms
    .
  • Coordinate with senior management for
    process improvements and escalations
    .

Requirements:

  • Experience:
    5–8 years in collections/recovery/financial services, with 1–2 years in a
    supervisory or TL role
    .
  • Preferred Background:
    BFSI, NBFC, Recovery agencies, or Exchange houses.
  • Strong knowledge of
    retail loan products
    (PL, CL, CD, Auto Loan, Digital Products).
  • Ability to manage
    high-pressure targets
    and
    motivate teams
    .
  • Communication Skills:
    English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred).
  • Skills:
    Strong negotiation and problem-solving abilities.

Why Join Us? (Salary & Benefits)

  • Competitive Salary
    as per industry standards.
  • Cab Facility
    (Pick-up & drop) within Cochin city limits.
  • Health Insurance
    after 1-year of service.
  • Career Growth Opportunities
    in a leading financial services company.
  • Supportive Work Environment
    promoting learning, teamwork, and excellence.

How to Apply:

Send your CV to

About Charter:

Charter is a
leading financial services company
based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to
exceptional client service
while providing a
positive and growth-oriented environment
for our employees



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