Operations Manager – Domestic Collections

2 days ago


Cochin, Kerala, India Charter Mercantile Pty Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Attention All Job Seekers

We are looking for an operations Manager – Domestic Collections

Location: South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred)

Department: Collections – Domestic Process

Key Responsibilities:


• Lead and manage a team of collection executives handling domestic portfolios.


• Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets.


• monitor collections performance, manage customers, team managements, etc


• Analyze delinquency trends and implement strategies to reduce NPAs.


• Conduct regular team huddles, performance reviews, and motivate team members.


• Ensure compliance with company policies, regulatory guidelines, and RBI norms.


• Coordinate with senior management for process improvements and escalations.

Requirements:


• Experience: 5–8 years in collections/recovery/financial services, with 1–2 years in a supervisory or TL role.


• Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses.


• Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products).


• Ability to manage high-pressure targets and motivate teams.


• Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred).


• Skills: Strong negotiation and problem-solving abilities.

Why Join Us? (Salary & Benefits)


• Competitive Salary as per industry standards.


• Cab Facility (Pick-up & drop) within Cochin city limits.


• Health Insurance after 1-year of service.


• Career Growth Opportunities in a leading financial services company.


• Supportive Work Environment promoting learning, teamwork, and excellence.

How to Apply:

Send your CV to

About Charter:

Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees.



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