
Technical Support Advisor
3 days ago
Job Roles & Responsibilities:
- Receive, review, and respond to technical queries from the field through:
- Technical Support Request (TSR),
- Emails (when GTAC is down or not operational),
- Handling inbound calls (after submitting TSR),
- Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
- Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
- Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
- Aim to answer all incoming phone calls within three rings to minimize missed calls.
- Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
- Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
- Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager.
- Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
- Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges.
- Update the TSR tracking sheet for repeat failure concerns.
- Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
- Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction.
- Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor.
- Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team.
- Review and adjudicate Prior Approval Requests (PARs) in Servis2.
- Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
- Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.
-
Technical Advisor
3 days ago
Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 10,00,000 - ₹ 15,00,000 per yearTitle:Technical Advisor - Instrumentation/ControlsUnder broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and...
-
Junior Technical Customer Support Advisor
3 weeks ago
Chennai, Tamil Nadu, India Appglide Full timeCompany AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role: Junior Technical Customer Support Advisor We are looking...
-
Chennai, Tamil Nadu, India Appglide Full timeCompanyAppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, AppGlide is led by a team of IIT & IIM alumni.Role: Junior Technical Customer Support AdvisorWe are looking for a...
-
Advisor Application Support
1 week ago
Chennai, Tamil Nadu, India Fiserv Full time US$ 60,000 - US$ 1,20,000 per yearCalling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...
-
Manager - Global Project Support
3 weeks ago
Chennai, Tamil Nadu, India Schneider Electric Full timeWe are hiring for Deputy Manager - Global Project Support in Chennai LocationJob Responsibilities This is a technical support department GCS looking for 3 years experience to manage the DCS Advisors who would get an opportunity to learn and communicate with Global Customers of Schneider This is a specialized technical support department where you...
-
Technical Support Manager
2 days ago
Chennai, Tamil Nadu, India TivonaGlobal Technologies Full timeWe are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...
-
Technical Support Specialist
1 day ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000Job Position: Technical Support SpecialistWe are seeking a seasoned professional with a strong background in technical support, customer service, and communication to provide remote assistance for our global teams.The ideal candidate will be responsible for managing and tracking tickets, delivering exceptional customer experiences, and contributing to the...
-
Technical Support Engineer
4 weeks ago
Chennai, Tamil Nadu, India Movate Full timeHello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilities- Min 1 yr Experience in Tech support & Strong in networking concepts.- Graduate with Computer Science Background is mandatory. Engineering background,...
-
Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 56,70,000 - ₹ 64,50,000Job Title:Technical Support SpecialistKey Responsibilities:Handle customer inquiries via phone, email, and chat with impeccable communication skills.Identify issues, create Service Requests or Incidents, and resolve them promptly to maintain high customer satisfaction.Flag priority incidents immediately to ensure timely resolution and keep incident records...
-
Advisor, Application Support
2 weeks ago
Chennai, Tamil Nadu, India Fiserv Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCalling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...