Hotel Reservation Supervisor

2 days ago


Pune, Maharashtra, India Rayna Tours Full time

Company Description

Rayna Tours and Travels, an ISO-certified company, is a leading tour operator in the UAE since 2006. We deliver tailored travel management services for leisure and business travelers worldwide, making them feel welcome. As a proud winner of the TripAdvisor Excellence Award, we are renowned for our unmatched industry knowledge, professionalism, and transparent business practices with competitive pricing. Headquartered in Dubai, we operate branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India), with over 70 travel outlets across major hotels in Dubai.

Role Description

This is a full-time on-site role for a Hotel Reservation Supervisor located in Pune. The Hotel Reservation Supervisor will be responsible for managing hotel reservations, ensuring excellent customer service and satisfaction, and overseeing communication with both clients and hotel partners. The position also involves training junior team members and maintaining an organized reservation system. Day-to-day tasks include handling reservation inquiries, processing bookings, and resolving any issues related to customer reservations.

Qualifications

  • Experience in managing Reservations and overseeing the booking process
  • Strong Communication skills, both verbal and written
  • Proficiency in Customer Service and ensuring high levels of Customer Satisfaction
  • Ability to train and mentor junior team members
  • Excellent organizational and multitasking abilities
  • Prior experience in the travel and tourism industry is a plus
  • Bachelor's degree in Hospitality Management or related field is preferred


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