Customer Relationship Manager

2 weeks ago

Shastri Nagar Kanpur Uttar Pradesh, India 4 Fox Business Solution Full time ₹ 1,44,000 - ₹ 3,60,000 per year

Job Title: Customer Relationship Executive

Experience Required: 1–3 Years

Location: Kanpur

Employment Type: Full-Time

Company Overview:

4Fox Business Solutions is a leading digital marketing and e-commerce growth partner, headquartered in Kanpur with a presence in Jaipur and Noida. As a certified Amazon SPN company, we specialize in empowering businesses to scale through data-driven strategies, marketplace management, and technology solutions.

Job Overview:

We are looking for a dynamic and detail-oriented CRM Executive with 1–2 years of experience, preferably from an e-commerce or service/software-based company. The role involves managing customer interactions, resolving client queries, ensuring smooth communication, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer and client inquiries across various channels (email, calls, chat).
  • Handle post-sales communication and maintain strong relationships with existing clients.
  • Resolve customer queries related to services, order updates, escalations, and platform issues in a timely and professional manner.
  • Coordinate with internal departments (e-commerce, operations, technical, etc.) to ensure prompt resolution of issues.
  • Update CRM systems with client communication, case history, feedback, and status.
  • Follow up on customer satisfaction and collect feedback for internal quality improvements.
  • Assist with onboarding and educating new clients about services, platform usage, and processes.

Required Skills and Qualifications:

  • 1–2 years of experience in a CRM, customer service, or client servicing role, preferably in the e-commerce or service industry.
  • Strong communication and interpersonal skills.
  • Good problem-solving ability with a customer-first attitude.
  • Familiarity with CRM tools (e.g., Zoho)..
  • Ability to work independently as well as in a team-oriented environment.
  • Proficiency in MS Office, Excel, and handling data entry/reporting.

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related fields.
  • Experience in managing B2B or D2C client accounts.
  • Ability to multitask and manage customer expectations in a fast-paced environment.

Contact for Application:

Mudassara Fatima (Talent Acquisition Specialist)

or

Website:

Job Types: Full-time, Permanent

Pay: ₹12, ₹30,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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