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Customer Relationship Executive

2 weeks ago

Shastri Nagar Kanpur Uttar Pradesh, India 4 Fox Business Solution Full time

Job Title**:Customer Relationship Executive**

Experience Required**:1-2 Years**

Location**:Kanpur**

Employment Type: Full-Time

**Company Overview**:
4Fox Business Solutions is a leading digital marketing and e-commerce growth partner, headquartered in Kanpur with a presence in Jaipur and Noida. As a certified Amazon SPN company, we specialize in empowering businesses to scale through data-driven strategies, marketplace management, and technology solutions.

**Job Overview**:
We are looking for a dynamic and detail-oriented CRM Executive with 1-2 years of experience, preferably from an e-commerce or service/software-based company. The role involves managing customer interactions, resolving client queries, ensuring smooth communication, and maintaining a high level of customer satisfaction.

**Key Responsibilities**:

- Handle post-sales communication and maintain strong relationships with existing clients.
- Resolve customer queries related to services, order updates, escalations, and platform issues in a timely and professional manner.
- Coordinate with internal departments (e-commerce, operations, technical, etc.) to ensure prompt resolution of issues.
- Update CRM systems with client communication, case history, feedback, and status.
- Follow up on customer satisfaction and collect feedback for internal quality improvements.
- Assist with onboarding and educating new clients about services, platform usage, and processes.

**Required Skills and Qualifications**:

- 1-2 years of experience in a CRM, customer service, or client servicing role, preferably in the e-commerce or service industry.
- Strong communication and interpersonal skills.
- Good problem-solving ability with a customer-first attitude.
- Familiarity with CRM tools (e.g., Zoho)..
- Ability to work independently as well as in a team-oriented environment.
- Proficiency in MS Office, Excel, and handling data entry/reporting.

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or related fields.
- Experience in managing B2B or D2C client accounts.
- Ability to multitask and manage customer expectations in a fast-paced environment.

**Contact for Application**:
Mudassara Fatima (Talent Acquisition Specialist)

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9236398147