Customer Relationship Executive

11 hours ago

Vijai Nagar Ghaziabad Uttar Pradesh, India ASA RIDERS Full time

We are looking for Customer Relationship Executive for the ASA Riders LLP

Salary - 10,000 to 12,000 Per month

office timing will be 10AM to 7PM

Experience - Fresher to Min 6 Months

Job Roles

Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
Ensure matching of carers to clients to match the needs of the client and arrangement of introductionsUnderstand and deliver your KPI's and SLA's specifics
Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
Maximise on every opportunity ensuring the client/carer receives outstanding service
Ensure all system records are up to date and accurate
Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
Manage teams of customer escalation specialists in Austin, TX and Galway, Ireland
Get escalated customers back into their games fast with 90+ rated customer satisfaction

Regards

Tanu(9266345087)

HR

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9266345087

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