
Customer Relationship Executive
1 day ago
**Key Responsibilities**:
Client Engagement:
- Understand customer needs, preferences, and budgets to recommend suitable properties.
- Conduct site visits and explain project features, benefits, and value propositions.
Lead Management:
- Follow up on inquiries and leads generated through marketing campaigns or referrals.
- Maintain CRM databases and ensure accurate tracking of customer interactions and status.
Sales Support:
- Assist the sales team by scheduling meetings, preparing documentation, and collecting necessary paperwork.
- Guide customers through the booking process, payment plans, and legal formalities.
Post-Sales Service:
- Coordinate with internal teams (legal, finance, construction, handover) to ensure timely updates to the customer.
- Address customer queries or concerns and escalate issues when necessary.
- Ensure a seamless experience until possession and post-handover services.
Customer Satisfaction & Retention:
- Collect feedback and ensure resolution of complaints promptly.
- Build long-term relationships to generate referrals and repeat business.
Documentation & Reporting:
- Prepare regular reports on customer status, follow-ups, and overall satisfaction metrics.
Skills Required:
- Strong communication and interpersonal skills
- Customer-centric attitude
- Knowledge of real estate products and market trends
- Proficiency in CRM tools and basic MS Office
- Problem-solving and conflict resolution ability
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (required)
**Location**:
- Ghaziabad, Uttar Pradesh (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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