Associate Student Connect

1 week ago

NMIMS Centre for Distance Online Education Mumbai India Foundation SVKM Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Description

Job title: Associate Student Connect

Purpose

  •  Associate Student Connect coordinates the administration of academic programs offered at education center in a manner that serves the best interest of students, maintains the highest standards of academic integrity in accordance with the mission, core values, and purposes of the university.

Duties & Responsibilities

  • Counselling prospective candidates via walk-ins, telephone and email. Maintaining the database of the same in excel.
  • Tele-calling during admissions. Post admission calling up students to provide any information.
  • Assisting  candidates to fill up the online admission form at center(Mumbai)
  • Addressing the interested candidates during pre-admission seminars held in seminar hall and following up with them.
  • Support via mailers and telephone.
  • Contact person for students for all queries
  • Receiving student queries and routing of queries to the specific process group and replying the update to the student.
  • Identifying, interacting and managing good visiting faculty
  • Co-ordination for Personal Contact Programs
  • Scheduling PCP's and other lectures at the center
  • Co-ordinating exams at the centers, both online and offline
  • Interfacing with HQ to co-ordinate for all academic matters
  • One point of contact to all walk-ins
    • Providing mark sheets/study materials to the students
    • Accepting the PCP form/exam form
    • Accepting applications of study center change/extension of validity/duplicate Id card/duplicate marksheet etc.
  • LMS support to students :
  • Informing students about the steps to join live session
  • Informing students about the steps to view  recording
  • Taking the queries with regards to assignment submissions
  • Maintaining MIS of all student queries and status update of action taken thereon.

Qualification

  • Graduate

Experience

  • Minimum of 5 to 7 years of work experience in administrative role or experience in the relevant field. Having experience in education and education services sector preferable.

Skills & Abilities

  • Management skills
  • Ability to handle multiple projects and processes simultaneously
  • Strong attention to detail
  • Excellent verbal, written and interpersonal communication
  • Student-oriented attitude
  • Integrity, professionalism, strong work ethic and organizational skills
  • Ability to work at a fast pace with minimal supervision
  • Adaptability and willingness to learn and improve in all aspects

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