Associate Student Counsel

21 hours ago

NMIMS Centre for Distance Online Education New Delhi India Foundation SVKM Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Description

About  Us

We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at  for more information.



Job Title
Associate Student Counsel

Reports to
Territory Manager

Job Purpose

This role is involved in the pre-sales process & provides administrative support to AEP's. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Management

  • Counsel Students for programs offered by the institution
  • Act as the first point of contact for all Authorized Enrolment Partners (AEP's)
  • Educate AEP's about the product portfolio and services.
  • Auditing the process of AEP's, including assessing call quality by AEP's
  • Coordinating with the AEP and students for all admission related documentation and queries
  • Conducting training sessions for AEP counsellors at regular intervals
  • Resolving all critical student cases and center cases reported from various department
  • Assists AEP resources to sell to manage leads.
  • Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

  • Allocate leads to AEP's as per the agreed grid with the TM and AM
  • Ensure service levels are met at all times, both internally and externally
  • Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. 
  • Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

  • Managing and analyzing data in SFDC ) for all leads and customer accounts
  • Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

  • work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs


Key Interactions

Internal Stakeholders
External Stakeholders

HODs at NCDOE
AEP's 

University Functions
Students/ Parents

Dimensions
 

  • Individual contributor role.

Requirements- Skills & Competencies

  • Assertive , Good written and verbal communication
  • Analytical abilities & preferred to have hands-on experience on a CRM.
  • Ability to multi-task and deliver against a number of priorities 
  • Proficient in Microsoft Office packages
  • Active listening & conflict management
  • Advantageous to have knowledge of the local language
  • High emotional intelligence abilities

Requirements- Education & work experience

  • Graduate or PG/MBA
  • Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
  • Work Exposure to Distance Education/Ed Tech sector will be added advantage.

  • Associate Student Counsel

    1 day ago

    NMIMS Centre for Distance & Online Education, Navi Mumbai, India Foundation SVKM Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionJob title: Associate Student CounselDepartment: SalesPurposeAn Associate – Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies.Duties &...

  • Student Counsellor

    1 day ago

    NMIMS Centre for Distance & Online Education, Mumbai, India Foundation SVKM Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionJob title: Student CounsellorPurposeUnder general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.Duties & ResponsibilitiesHandling counselling via multiple channels including telephone calls, chats, emails and...

  • Associate Student Connect

    1 day ago

    NMIMS Centre for Distance & Online Education, Navi Mumbai, India Foundation SVKM Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    DescriptionAbout  UsWe are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at   for more information. Job TitleAssociate-Student ConnectReports toTerritory ManagerJob PurposeThis role manages the entire student life cycle and drive student success...

  • Professor/ Associate Professor

    1 day ago

    NMIMS Centre for Distance & Online Education, Mumbai, India Foundation SVKM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionAbout Us We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at for more information. Job Title     Professor / Associate Professor / Asst. ProfessorReports toDirector- AcademicsLocationMumbaiJob PurposeThe fundamental role of a faculty...

  • Associate – Counseling

    3 weeks ago

    New Delhi, India PW (PhysicsWallah) Full time

    We’re Hiring: Associate – Counseling (Sales) | Physics WallahLocation: Ashok Nagar, ChennaiDesignation: Associate – Counseling (Sales)Department: Counseling (Sales)Group Company: Physics WallahLanguage Requirement: Tamil (mandatory)About the RoleAs an Associate – Counseling (Sales), you will play a key role in guiding students and parents through the...

  • Associate – Counseling

    3 weeks ago

    New Delhi, India PW (PhysicsWallah) Full time

    We’re Hiring: Associate – Counseling (Sales) | Physics WallahLocation:Ashok Nagar, Chennai Designation:Associate – Counseling (Sales) Department:Counseling (Sales) Group Company:Physics Wallah Language Requirement:Tamil (mandatory)About the Role As an Associate – Counseling (Sales), you will play a key role in guiding students and parents through the...

  • Associate - Counseling

    4 weeks ago

    New Delhi, India PW (PhysicsWallah) Full time

    We’re Hiring: Associate – Counseling (Sales) | Physics Wallah Location:Ashok Nagar, Chennai Designation:Associate – Counseling (Sales) Department:Counseling (Sales) Group Company:Physics Wallah Language Requirement:Tamil (mandatory)About the Role As an Associate – Counseling (Sales), you will play a key role in guiding students and parents through...

  • Territory Manager

    1 day ago

    NMIMS Centre for Distance & Online Education, Chandigarh, India Foundation SVKM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJob Location: CHENNAI   About  Us: We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at   for more information. Job TitleTerritory ManagerReports toArea ManagerJob PurposeThe Territory Manager position is a highly visible, tactical...

  • Territory Manager

    1 day ago

    NMIMS Centre for Distance & Online Education, Mumbai, India Foundation SVKM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJob Location: JAIPUR  About  Us: We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at   for more information. Job TitleTerritory ManagerReports toArea ManagerJob PurposeThe Territory Manager position is a highly visible, tactical role...

  • Chief Academic Officer

    1 day ago

    NMIMS Centre for Distance & Online Education, Mumbai, India Foundation SVKM Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    DescriptionDuties & ResponsibilitiesYou are required to direct academic growth of the Programme including continuous improvement in quality through periodical review by Academic Council, Boards of Studies and other Committees or Surveys.Lead internationalization efforts of course and set up study centers across the globe.Guide  planning  and ...