Associate Student Counsel

13 hours ago

NMIMS Centre for Distance Online Education New Delhi India Foundation SVKM Full time ₹ 30,00,000 - ₹ 60,00,000 per year
Description

About  Us

We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at  for more information.



Job Title
Associate Student Counsel

Reports to
Territory Manager

Job Purpose

This role is involved in the pre-sales process & provides administrative support to AEP's. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Management

  • Counsel Students for programs offered by the institution
  • Act as the first point of contact for all Authorized Enrolment Partners (AEP's)
  • Educate AEP's about the product portfolio and services.
  • Auditing the process of AEP's, including assessing call quality by AEP's
  • Coordinating with the AEP and students for all admission related documentation and queries
  • Conducting training sessions for AEP counsellors at regular intervals
  • Resolving all critical student cases and center cases reported from various department
  • Assists AEP resources to sell to manage leads.
  • Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

  • Allocate leads to AEP's as per the agreed grid with the TM and AM
  • Ensure service levels are met at all times, both internally and externally
  • Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. 
  • Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

  • Managing and analyzing data in SFDC ) for all leads and customer accounts
  • Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

  • work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs


Key Interactions

Internal Stakeholders
External Stakeholders

HODs at NCDOE
AEP's 

University Functions
Students/ Parents

Dimensions
 

  • Individual contributor role.

Requirements- Skills & Competencies

  • Assertive , Good written and verbal communication
  • Analytical abilities & preferred to have hands-on experience on a CRM.
  • Ability to multi-task and deliver against a number of priorities 
  • Proficient in Microsoft Office packages
  • Active listening & conflict management
  • Advantageous to have knowledge of the local language
  • High emotional intelligence abilities

Requirements- Education & work experience

  • Graduate or PG/MBA
  • Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
  • Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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