Associate Student Connect

14 hours ago

NMIMS Centre for Distance Online Education Navi Mumbai India Foundation SVKM Full time
Description

About  Us

We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at   for more information.



Job Title
Associate-Student Connect

Reports to
Territory Manager

Job Purpose

This role manages the entire student life cycle and drive student success metric. Act as SPOC for students at assigned Learning Centre (LC) to enhance student experience. Responsible to maintain the highest standards of student connect.

Key Responsibilities

AEP Coordination & Administration

  • Act as a single point of contact for a student at assigned Learning Centre (LC) from a servicing perspective
  • Work with the AEP's to drive the AEP team to drive re-registration
  • Training AEP's for student services

Student Connect

  • Plan and manage the student journey and life cycle
  • Engage the student at regular intervals, Help a student plan for the academic cycle for a semester & drive the student to attend lectures, go through the study material
  • Drive assignment submissions and exam registration
  • Collect feedback from students regarding their experiences, challenges, and suggestions for improvement.
  • Share this feedback with the appropriate stakeholders to enhance the overall student experience.
  • Stay updated with program changes, policies, and procedures

Exam Management

  • Help manage exam conduct & other aspects of exam execution

Stakeholder Coordination

  • Liaise with HO/Internal departments for all academic-related queries
  • Support in exam conduct at assigned LC

MIS & Reports

  • Create and manage reports on the CRM and LMS
  • Track student queries, follow up to resolve & maintain MIS


Key Interactions

Internal Stakeholders
External Stakeholders

HODs at NCDOE
Students/Parents

University Functions
Authorized Enrollment Partners

Dimensions

  • Individual contributor role.

Requirements- Skills & Competencies

  • Good written and verbal communication
  • Analytical abilities & preferred to have hands-on experience on a CRM.
  • Ability to multi-task and deliver against a number of priorities 
  • Proficient in Microsoft Office packages
  • Active listening, Negotiation skills & conflict management
  • Advantageous to have knowledge of the local language

Requirements- Education & work experience

  • Graduate or PG/MBA
  • Relevant 2 to 3 years of work experience in customer service/support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
  • Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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