Associate Student Counsel

2 days ago

NMIMS Centre for Distance Online Education Navi Mumbai India Foundation SVKM Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Description

Job title: Associate Student Counsel

Department: Sales

Purpose

An Associate – Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies.

Duties & Responsibilities

  • First point of contact for all Information centres.
  • Handling walk-ins & counselling – new registrations / re-registration / re-sitting / re-admission
  • Managing the data in SFDC (Sales Force Dot Com) for all leads and account
  • Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes
  • Coordinating with IC's and students for all admission related documents
  • Handling all queries of IC's
  • Maintaining reports of all IC's – Mumbai (13 centres)
  • Conducting training sessions for IC counsellors at regular intervals
  • Resolving all critical student cases and centre cases reported from various inter department for Mumbai

Qualification

  • Graduate

Experience

  • Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.

Skills & Abilities

  • Good written and verbal communication & analytical skills
  • Active listening
  • Negotiation
  • time management
  • Knowledge of Local language
  • Knowledge of computers/office software for communication and report preparation

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