Head of Operations

20 hours ago

Mumbai, Maharashtra, India Eclat Hospitality Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Job Opening: Head of Operations / General Manager - Private Members Club, South Mumbai

Are you a dynamic leader with a passion for luxury hospitality? A prestigious Private Members Club in South Mumbai is seeking an experienced and visionary Head of Operations / General Manager to lead the club's operations and ensure the highest standards of service and exclusivity.

Position: Head of Operations / General Manager

Location: South Mumbai, India

Industry: Luxury Hospitality / Private Members Club

Key Responsibilities:
  • Leadership & Strategy: Oversee the overall operations of the club, ensuring the smooth execution of daily activities while maintaining the club's exclusive ethos and long-term objectives.
  • Guest Experience Excellence: Ensure that every member and guest enjoys a world-class, personalized experience, upholding the highest standards of service at all times.
  • Team Management: Lead, motivate, and develop a talented team, fostering a culture of excellence and ensuring seamless coordination across departments.
  • Operational Efficiency: Manage all operational aspects, including F&B, housekeeping, facilities management, and more, optimizing processes and ensuring profitability.
  • Brand Management: Protect and enhance the club's reputation as a premier destination for elite clientele by introducing innovative offerings and elevating member experiences.
  • Financial Management: Oversee budgets, financial reporting, and operational costs, ensuring fiscal responsibility without compromising on quality.
Qualifications:
  • Experience: A minimum of 10 years in senior operations or hospitality management roles, preferably within luxury or private club environments.
  • Leadership: Strong leadership and interpersonal skills, with a demonstrated ability to inspire and lead a diverse team.
  • Communication: Excellent communication skills, with the ability to engage with an elite clientele in a polished, professional manner.
  • Financial Acumen: Solid understanding of budgeting, forecasting, and financial management within the hospitality sector.
  • Problem Solving: Strategic thinker with exceptional problem-solving skills, capable of addressing complex operational challenges with creativity.
What We Offer:
  • Competitive salary and performance-based incentives.
  • An exciting opportunity to lead one of South Mumbai's most exclusive private members clubs.
  • A sophisticated, dynamic work environment in the heart of Mumbai's luxury hospitality scene.
  • Career growth potential within a highly prestigious institution.

If you are an experienced leader ready to take on the challenge of driving operational excellence in a world-class, members-only club, we would love to hear from you.

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