Call Centre Manager

3 days ago


Goa, India Jetway oil and fuel services home pvt ltd Full time ₹ 8,40,000 - ₹ 72,00,000 per year

Company: Jetway Network Pvt Ltd

Location: Goa

Job Type: Full-Time | Office-Based

About the Company

Jetway Network Pvt Ltd is involved in fuel delivery services, industrial supply partnerships, and B2B operations across multiple regions. We are expanding our inside sales operations in Goa and looking for an experienced manager to lead our tele calling team.

Job Role

We are hiring an Call Centre Manager to lead and manage our tele calling team. The role includes team supervision, training, improving lead conversions, and ensuring high-quality customer communication.

Key Responsibilities

Lead and manage the tele calling team

Train team members on sales scripts, product knowledge, and CRM usage

Monitor daily call performance, follow-ups, and conversions

Allocate leads and ensure accurate CRM/Google Sheets updates

Improve call quality and customer engagement

Coordinate with field sales and operations team for closures

Handle escalations and maintain customer satisfaction

Achieve monthly team targets for leads and conversions

Requirements

3+ years of telecalling or telesales experience

Minimum 2 years of team lead or managerial experience

Strong communication in Hindi, Marathi & English (Konkani preferred)

Ability to manage a target-driven team

Familiarity with CRM tools, WhatsApp Business workflows, and Google Sheets

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹45, ₹60,000.00 per month

Work Location: In person



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