Customer Service Associate-call Centre

14 hours ago

Goa, India The Deltin Group Full time

JOB SPECIFICS

Department
-:
Sales - call centre

Designation
-:
Customer Service Associate-Call Centre

Location
-:
Goa

Experience
-:
1-3 years in handling inbound/outbound calls

Qualification
-:
HSSC/Graduate or Equivalent

Requisites
-:
To be successful in this role, you should possess:
1. Minimum HSSC pass, college education or a degree is preferred.
2. Excellent communication, both written and verbal.
3. Strong problem-solving skills and the ability to think critically.
4. Ability to multitask and manage time effectively.
5. Computer skills and familiarity with customer service software and databases.
6. Flexibility to work various shifts, including nights, weekends, and holidays.
7. Previous customer service experience in a call center environment is preferred. Good communication skills, fluency in English and Hindi, Skills in up selling sales packages, marketing abilities to convince via the telephone, Relevant experience in Service Industry

Description
-:
2. Providing excellent customer service by answering customer questions, resolving issues, and addressing concerns promptly and professionally.
3. Identifying and escalating complex issues to senior customer service representatives or managers when necessary.
4. Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Demonstrating empathy and understanding while communicating with customers, and use active listening to ensure that their needs are fully understood.
6. Providing product and service information to customers as needed.
7. Handling customer complaints in a calm and professional manner.
8. Following up with customers to ensure that their issues have been fully resolved and that they are satisfied with the service provided.
9. Stay up-to-date with company policies, procedures, and products to provide accurate and timely information to customers.
10. Meeting and exceeding customer service performance metrics, such as response time, call quality, and customer satisfaction ratings

To be successful in this role, you should possess:
1. Minimum HSSC pass, college education or a degree is preferred.
2. Excellent communication, both written and verbal.
3. Strong problem-solving skills and the ability to think critically.
4. Ability to multitask and manage time effectively.
5. Computer skills and familiarity with customer service software and databases.
6. Flexibility to work various shifts, including nights, weekends, and holidays.
7. Previous customer service experience in a call center environment is preferred.

Overall, the role of Customer Service Associate - Call Centre is providing excellent customer service and will be able to handle customer inquiries, complaints, and issues in a professional and courteous manner. Ensuring customer satisfaction and maintaining positive relationships with clients and customers of the company.

  • Centre Manager

    1 week ago

    Goa, India BASH Cafe Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title: Café Centre ManagerLocation: [Taleigao Panaji]Employment Type: Full-timeJob Summary:We are seeking an experienced and dynamic Centre Manager to take full responsibility for the operations of our café. The role involves managing staff, ensuring high service standards, overseeing finances, and driving sales while maintaining a welcoming...

  • F & B Service Guest Service Associate

    15 hours ago

    Goa, India De Mandarin Full time

    We are looking for F & B Service Associate (GSA). Even fresher who is interested in growing in F & B Service department in hotel industry. You will be Reporting to F & B Manager. Those interested Kindly contact on below number 6364756503. Typically, a Food and Beverage Service Associate is responsible for providing excellent customer service in a...

  • Customer Services Associate

    2 weeks ago

    Candolim, Goa, India Samyojak Consultancy Services Full time

    Job Overview We are seeking a dynamic and customer-focused Customer Service Associate for a retail outlet The ideal candidate will be responsible for delivering excellent customer service maintaining store standards supporting sales targets and managing inventory Job Responsibility Welcome and assist walk-in customers by understanding their requirements...

  • Front Office Associate

    4 days ago

    Goa, India Lemon Tree Hotel Full time

    The Associate will be the face of the company for many of the guests. Thus the job responsibilities will include and not limited to: - Greet and welcome guests upon arrival. - Register guests as per LTH Standards and immediately update the system. - Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house...

  • F&b Associate

    4 days ago

    Goa, India Kish Hospitality Consultant Full time

    Food & Beverage Associate: - Food & Beverage Associate process orders and serve food & beverage items to Guests, ensure Guests are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur. They have knowledge of service techniques, food and beverage product and practices of responsible...

  • Call Centre Sales Agent

    2 weeks ago

    Goa, India Invicta eSolutions Private limited Full time

    Hiring for our Australian Call center - Must have good **English **communication skills - Being an environmental enthusiast will be an added advantage **Salary**: Up to ₹25,000.00 per month **Benefits**: - Food allowance - Paid sick time - Paid time off - Provident Fund Schedule: - Morning shift Supplemental Pay: - Commission pay Application...

  • Csr (Customer Service Representative)

    1 week ago

    Goa, Goa, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

    Unicorn is an Apple Authorised Service Provider. Kindly have a look at our website for more information. We are looking for a Customer Service Representative for our various locations based in Margao, Goa. As a Technician, you help Apple Product owners get quick, efficient support — developing strong, positive relationships with Apple. When a customer...

  • Guest Service Associate

    2 days ago

    Goa, India Rosetta Hospitality Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:The Guest Service Associate (GSA) in Food & Beverage Service is responsible for providing exceptional dining experiences by delivering prompt, courteous, and efficient service to all guests. The role ensures guest satisfaction through attentive service, product knowledge, and teamwork within the restaurant or outlet.Key Responsibilities:Guest...

  • F&b Service Associate

    1 week ago

    Goa, Goa, India The Postcard Hotel Full time

    **Food & Beverage Service - Associate** Passionate about growing in Food & Beverage? As a Food & Beverage Associate, you will assist your team to complete daily tasks with utmost sincerity and Guest focused sight to create unforgettable Food & Beverage experiences for our guests. **What Is In It For You**: - Opportunity to learn and grow in a fast paced...

  • Customer Service Executive

    14 hours ago

    Goa, India Goa Transit Full time

    1. Customer Handling 2. Cold Calling 3. Online Booking **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Education**: - Secondary(10th Pass) (preferred) **Speak with the employer** +91 9309057517