Customer Service Associate-call Centre

3 days ago

Goa, India The Deltin Group Full time

JOB SPECIFICS

Department
-:
Sales - call centre

Designation
-:
Customer Service Associate-Call Centre

Location
-:
Goa

Experience
-:
1-3 years in handling inbound/outbound calls

Qualification
-:
HSSC/Graduate or Equivalent

Requisites
-:
To be successful in this role, you should possess:
1. Minimum HSSC pass, college education or a degree is preferred.
2. Excellent communication, both written and verbal.
3. Strong problem-solving skills and the ability to think critically.
4. Ability to multitask and manage time effectively.
5. Computer skills and familiarity with customer service software and databases.
6. Flexibility to work various shifts, including nights, weekends, and holidays.
7. Previous customer service experience in a call center environment is preferred. Good communication skills, fluency in English and Hindi, Skills in up selling sales packages, marketing abilities to convince via the telephone, Relevant experience in Service Industry

Description
-:
2. Providing excellent customer service by answering customer questions, resolving issues, and addressing concerns promptly and professionally.
3. Identifying and escalating complex issues to senior customer service representatives or managers when necessary.
4. Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Demonstrating empathy and understanding while communicating with customers, and use active listening to ensure that their needs are fully understood.
6. Providing product and service information to customers as needed.
7. Handling customer complaints in a calm and professional manner.
8. Following up with customers to ensure that their issues have been fully resolved and that they are satisfied with the service provided.
9. Stay up-to-date with company policies, procedures, and products to provide accurate and timely information to customers.
10. Meeting and exceeding customer service performance metrics, such as response time, call quality, and customer satisfaction ratings

To be successful in this role, you should possess:
1. Minimum HSSC pass, college education or a degree is preferred.
2. Excellent communication, both written and verbal.
3. Strong problem-solving skills and the ability to think critically.
4. Ability to multitask and manage time effectively.
5. Computer skills and familiarity with customer service software and databases.
6. Flexibility to work various shifts, including nights, weekends, and holidays.
7. Previous customer service experience in a call center environment is preferred.

Overall, the role of Customer Service Associate - Call Centre is providing excellent customer service and will be able to handle customer inquiries, complaints, and issues in a professional and courteous manner. Ensuring customer satisfaction and maintaining positive relationships with clients and customers of the company.

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