Tele Sales Associate

KYC Analyst - Tele Sales Associate

India, Delhi NCR

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

As a KYC Analyst, you would be working on being the first connect with a member post to help the member for the Tide journey via card activation, first debit, up-sell or cross-sell for various products/services as per members business requirement.

Some of the things you'll be doing:

• You will be responsible for supporting our members on different activities such as Card Activation and Debit support or as per other business requirements via voice call or other contact mechanism.
• The business level objective of the selected candidate will be to achieve targets as per business requirement.
• The Ops level objective of the selected candidates,  will be to achieve required goals such as calls connected, talk time, Non productive AUX adherence etc.
• You'll call our existing/ prospective members, build rapport with them, understand their businesses to support on card activation, first ever debit and upsell relevant products or services to help them thrive.
• You'll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• To support India KYX team for review/analysis/decisioning of the triggers/cases for KYX cases as per business requirement
• Above mentioned tasks are not limited and subject to change/add as per business requirement.
• Willing to work in a 7 day roster approach.

WHAT WE ARE LOOKING FOR

• You have professional work experience, preferably in financial services e.g. Fintech and Banking sector
• You have 1 to 2 years of experience working in voice based process supporting customers on cross-sell/ up-sell preferably in a highly regulated environment
• You have excellent command over English/Hindi and key attributes such as active listening, empathy, clarity and  probing
• You have an inclination towards asking right questions with a problem solving attitude for Member First value.
• Preferably to have prior KYC knowledge for the Indian fintech domain.
• You are a quick learner, explorer, multitasker and flexible with work profile

WHAT YOU'LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities