Client Service Manager

1 week ago


Thiruvananthapuram, Kerala, India Unimed Maritime Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As an Order processor , you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating order processing activities and maintaining effective communication with internal teams and external partners.

Duties and Responsibilities:

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
  • Convert an order from a quote or excel sheet to a sales order in company's ERP system and ensure completeness and accuracy
  • Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information.
  • Verify order information against customer records, pricing agreements, and inventory availability. Resolve any discrepancies or issues that may arise during the order processing stage.
  • Knowledge of common substitutions for items not in stock; able to verify with management accordingly.
  • Work with purchasing department to determine ETA for any order items not in stock
  • Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent's details, customer's PO, freight charges, etc.
  • Communicate with customers on discrepancies, order conflicts, and shipping delays
  • Create SOT for the sales order

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience

  • Track the status of orders throughout the fulfillment process, from order entry to shipment. Provide regular updates to customers on the status of their orders and address any inquiries or concerns promptly.
  • Proficient in using Enterprise Resource Planning (ERP) software like SAP, Oracle, or Microsoft Dynamics to process orders.
  • Strong communication skills, ensuring clear and concise correspondence with customers and internal departments.
  • Proven track record of spotting errors, maintaining meticulous records, and ensuring data integrity throughout the order process.
  • Skilled at identifying discrepancies or issues in order processing and resolving them swiftly to avoid delays or errors.
  • Ability to handle customer inquiries or issues related to orders, providing exceptional service and follow-up where needed.
  • Other duties as assigned

Requirements

  • High School diploma or similar
  • Excellent customer service skills
  • Detail oriented and dependable
  • Ability to work independently
  • Strong verbal and written communications
  • Excellent analytical, problem-solving, organizational, follow-up, and a sense of urgency are required
  • Thrive in working in a fast-paced environment
  • Experience using an ERP system a plus
  • Strong Excel skills, (formulas, vlookup, etc.)

  • Service Advisor

    2 weeks ago


    Thiruvananthapuram, Kerala, India Derik Tata Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Coordinate with service team on repairs* Maintain customer database* Manage insurance renewals process* Ensure timely communication with customers


  • Thiruvananthapuram, Kerala, India The Animal-i Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    About UsThe Animal-i is a cutting-edge political PR and branding firm that blends instinct with intelligence. We work with political leaders, businesses, and high-profile personalities to shape powerful narratives, drive influence, and deliver results.Role OverviewWe are looking for a dynamic and proactive Client Relationship Manager to be the single point...


  • Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role DescriptionWe are seeking an experiencedDelivery Managerto lead end-to-end service delivery for Managed Services engagements. The role requires a strong balance oftechnical expertise, delivery governance, and client relationship managementto ensure contractual commitments, SLAs, and service quality are consistently achieved.Key ResponsibilitiesOversee...


  • Thiruvananthapuram, Kerala, India Wenwomen Entrepreneur Network Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly motivated and experienced Client Manager with a strong backgroundin enterprise sales. The ideal candidate will play a key role in driving our business growth,building and nurturing client relationships, and delivering client-focused solutions.Responsibilities• Develop and execute strategic plans to achieve sales targets within...

  • Service Manager

    2 weeks ago


    Thiruvananthapuram, Kerala, India Godrej & Boyce (G&B) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Result Areas1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job DescriptionThe incumbent would be responsible for the...


  • Thiruvananthapuram, Kerala, India Optimise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Who We Are:The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients...


  • Thiruvananthapuram, Kerala, India Nair Systems Full time ₹ 8,000 - ₹ 3,00,000 per year

    We are seeking a Client Relations Executive/ IT Inside Sales Executive to drive sales of our IT products/services to businesses. This role involves prospecting, lead generation, and closing sales deals primarily through phone, email, and digital channels.Key Responsibilities1. Prospecting and Lead Generation: Identify and engage potential IT customers.2....


  • Thiruvananthapuram, Kerala, India Vinirma Consulting Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job description:Excellent oral and written communication skillsSmart, hardworking, sincere, confident, and result-orientedStrong knowledge of computer and IT termsPrior experience in staffing services/professional services industry (an added advantage)Identify prospective clients and new growth opportunitiesGenerate new leads and convert them to revenueWork...


  • Thiruvananthapuram, Kerala, India Nair Systems Full time ₹ 1,08,000 - ₹ 3,00,000 per year

    Job description:Excellent oral and written communication skillsSmart, hardworking, sincere, confident, and result-orientedStrong knowledge of computer and IT termsPrior experience in staffing services/professional services industry (an added advantage)Identify prospective clients and new growth opportunitiesGenerate new leads and convert them to revenueWork...

  • IT Service Analyst

    3 hours ago


    Thiruvananthapuram, Kerala, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    2 - 3 Years1 OpeningTrivandrumRole descriptionPossess strong interpersonal and communication skills (verbal, written, and email etiquette) to effectively collaborate with cross-functional teams and engage with customers. Demonstrated analytical ability to assess and understand complex customer issues within a broader context. Proficient in adhering to SOPs...