Customer Support Specialist

1 week ago

Noida, Uttar Pradesh, India WellnessZ Full time

Job Title: Customer Success & Support Executioner

Salary: ₹20,000 per month

Location: On-Office (Sector 63, Noida)

Department: Customer Success

About the Role

We are looking for a high-ownership Customer Success & Support Executioner who can manage onboarding, app setup, client communication, ticket handling, renewals, and upselling for WellnessZ clients.

This role requires someone who understands the WellnessZ platform deeply, supports clients proactively, and ensures an outstanding delivery experience from Day 1 to renewal.

  • Key Responsibilities1. Platform Mastery & Client Education
    Understand all WellnessZ platforms, features, and tools like an expert.
  • Create tutorial videos for clients and their teams.

  • Update user manuals and create step-by-step instructions for each feature.

    1. Onboarding to Delivery Management
      Contact newly closed clients and schedule onboarding meetings.
  • Conduct onboarding calls and understand the full scope of the project.
  • Collect all assets for rebranding and provide clarity + deadlines to the client.
  • Coordinate with the Tech Team to ensure smooth operations and timely delivery.
  • Test the live app thoroughly, fix issues, and make improvements before delivery.

  • Deliver the final app + custom strategy to the client.

    1. Data Migration & App Setup
      Add client data (client list, details, etc.).
  • Create client meal plans inside the app.

  • Set up the client's entire app environment for a smooth start.

    1. Objection Handling & Issue Resolution
      Resolve objections related to bugs, glitches, or feature confusion by coordinating with Tech Team.
  • Call end-clients directly if they face issues and ensure resolution.

  • Act as the first line of support for all non-technical queries.

    1. Renewals & Upselling Management
      Maintain consistent interaction with clients (NOT allowing silent periods).
  • Take regular feedback to ensure app usage and satisfaction.
  • Upsell happy clients from:
  • Free → Rental App
  • Rental → Branded App
  • Branded → Advanced Solutions

  • Ensure maximum retention and repeat sales.

    1. Testimonial Collection & Content Flow
      Call clients and ask for testimonials.
  • Coordinate with the Marketing Team to prepare scripts.
  • Share scripts with clients and ensure recording is completed.

  • Get testimonials edited and posted across required platforms.

    1. Sales & CSM Sheet Management
      Maintain a clear sheet of:
  • New sales
  • Requirements
  • Delivery progress
  • Pending tasks

  • Maintain CSM transparency sheets for leadership.

    1. Ticketing & Bug Solving
      Work with the Tech Team to understand all bugs & glitches.
  • Ensure fixes are done and communicated.
  • Track:
  • Number of tickets solved
  • Time taken to solve each ticket

  • Performance improvement week over week

  • What We Expect From You
    Strong communication and follow-up skills.

  • Good understanding of mobile apps and basic tech flow.
  • Problem-solving mindset and patience when dealing with clients.
  • Highly organised and comfortable managing sheets and data.

  • Ownership mindset with willingness to take responsibility end-to-end.

  • Why This Role Is Special
    You directly impact client satisfaction, retention, and renewals.

  • You gain full exposure to SaaS delivery, onboarding, and customer success workflows.
  • You work closely with product, tech, and marketing teams.
  • Clear growth path into:
  • Senior CSM
  • Client Success Manager
  • Onboarding Specialist
  • Operations Lead

How to Apply

Send your resume to:

Subject Line:
Application – Customer Success & Support Executioner

  • Customer Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Ebix Payment Services Pvt Ltd Full time

    Job Profile: Customer Support SpecialistSalary: Upto 35k in handWork Location: NoidaInterview Mode: Face to faceQualification: Both undergraduate and graduate can applyExperience: 0-2 yearsSkills: Good to excellent communication skillsJob Types: Full-time, Permanent, FresherPay: Up to ₹35,000.00 per monthWork Location: In person

  • Customer Relationship Management Specialist

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time

    Job Title: Customer Relationship Manager (CRM)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: Only --- Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for managing client relationships,...

  • Specialist Customer Care

    4 days ago

    Noida, Uttar Pradesh, India Barclays Full time

    Step into the role ofSpecialist Customer Care - Supportat Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.To...

  • Customer Relationship Manager

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time

    Job Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...

  • Team Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as aTeam Support Specialistfor Merchant Services at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers.Key Critical Skills Required For This Role IncludeProven experience in merchant services or payments related role, cards issuing and...

  • Technical Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India iNextErp Solutions Pvt. Ltd. Full time

    Company DescriptioniNextErp Solutions Pvt. Ltd. is a leading provider of innovative and tailored technological solutions, empowering businesses across industries to streamline operations and achieve sustainable growth. Specializing in cloud-based ERP software, POS systems, CRM software, HRM modules, Supply Chain Management, and Accounting solutions, iNextErp...

  • Staffing Client Relationship Specialist

    4 days ago

    Noida, Uttar Pradesh, India Tek Support Full time

    Job Title:Staffing Client Relationship Specialist (Female)Location:AKASA Coworking Building, Sector 62, Noida (100% Onsite)Experience Required:3–6 YearsShift:Night Shift (7:00 PM – 4:00 AM IST) – Supporting US/Canada clientsPreference:Female candidates preferred (Local Noida/Greater Noida candidates only)Joining:Immediate joiners onlyJob OverviewWe are...

  • IT Support Specialist

    1 week ago

    Noida, Uttar Pradesh, India Tandems Full time

    IT Support Specialist Location:  Noida, Uttar Pradesh, India Come thrive at Tandems We build intelligent solutions that reimagine how advice is delivered, how institutions operate, and how expertise is unlocked at scale. Our AI-enabled platform empowers advisors, bankers, and agents with deeper insights, personalized recommendations, and more time to focus...

  • Customer Relationship Management

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time

    Job Title: Sales Recruiter & Customer Relationship ManagerLocation:Noida (100% Onsite)Experience Required:4-9 YearsShift:Night ShiftPreference:Female candidates preferred (Local candidates only)Immediate joiners preferredPosition OverviewWe are looking for an experienced professional who can manage bothsales recruitmentandcustomer relationship...

  • Customer Support Associate

    1 week ago

    Noida, Uttar Pradesh, India Renvio Full time

    Location:NoidaExperience:0–1 yearEmployment Type:Full-time, US ShiftPosition - Immediate JoinerAbout the RoleWe're seeking a motivated and detail-orientedCustomer Support Associateto join our team. This is a great opportunity for someone early in their career who enjoys solving problems, helping clients, and learning about software products in a healthcare...