Associate Customer Service

2 days ago

Nagar Karnataka, India Prohub technology Full time ₹ 2,00,000 - ₹ 3,99,999 per year

Position Title: Associate - Customer Service Education: Graduate / Postgraduate Experience: 0 to 1+ years

Location: Bangalore Role Description

This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support through online and technical support channels, addressing customer concerns and ensuring customer satisfaction.

Responsibilities

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Manage Inbound calls and outbound calls to resolve queries to perfection.

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Responding to customers on email and chats.

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Build sustainable relationships and trust with customer accounts through open and interactive communication

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Provide accurate, valid, and complete information by using the right methods/tools

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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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Follow communication procedures, guidelines, and policies

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Take the extra mile to engage customers

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Monitor and achieve key performance metrics such as response time, resolution time, and customer satisfaction scores.

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Going above and beyond to not only meet but exceed customer expectations and ultimately contribute to the creation of exceptional customer delight and satisfaction.

Requirements

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Proven customer support experience or experience for a minimum of 1 year.

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Strong phone contact handling skills and active listening.

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Familiarity with CRM systems and practices.

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Customer orientation and ability to adapt/respond to different types of characters.

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Excellent communication and presentation skills.

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Ability to multitask, prioritize, and manage time effectively.

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Degree is mandatory.

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Hindi and English are mandatory.

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Retail and Ecommerce are added advantage.

Job Type: Full-time

Pay: ₹10, ₹33,339.91 per month

Work Location: In person

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