Operation Head

Job Description: Roles & Responsibilities· Vehicle Placement & Deploymento Manage and ensure the timely placement and having knowledge of Trailer, Multi axle, Taurus, Semi-Trailer, FBT, SLBT, HCV, MCV and other heavy commercial vehicles across Pan-India routes.o Liaise with clients and internal sales teams to understand load requirements and mobilize suitable fleets accordingly.o Coordinate with vendors, own fleet drivers, and local operators to ensure availability and reliability of vehicles.o Lead and supervise a multi-location operations team including regional logistics coordinators, fleet supervisors, and driver support staff.o Monitor team KPIs vehicle turnaround time, trip completion rate, empty return cost, etc.o Conduct regular training and performance reviews for operational staff.o Build and maintain a reliable vendor base for vehicle sourcing.o Negotiate freight rates, contracts, and service agreements with local transporters and fleet owners.o Oversee driver allocation, behaviour, and grievance handling along with the team.o Optimize vehicle routing to reduce empty runs, fuel cost, and transit delays.o Manage route planning for North, South, East & West zones to streamline operations.o Analyze load patterns, seasonal demands, and route profitability.o Ensure full compliance with RTO norms, road permits, tolls, insurance, and vehicle fitness.o Track daily vehicle movements and generate MIS reports from the team on vehicle status, placement, delivery, and delay.o Monitor budget across regions and prepare monthly operations dashboards.o Coordinate closely with sales, client servicing, billing, and accounts teams.o Serve as escalation point for client delivery complaints or transit delays.Key Interfaces :· External Interfaces· Customers· Vendors· Internal Interfaces:· Branches· ManagementRole Requirements:Desired Qualifications· Graduate or Postgraduate in Logistics / Supply Chain / Operations Management & Auto sector Experience.MBADesired Experience· Minimum 8–12 years years of experience in transport operations, specifically in Trailer, Multi axle, Taurus, Semi-Trailer, FBT, SLBT, HCV, MCV and other heavy commercial vehicles In-depth knowledge of Pan-India transport network, regional permits, and terrain-specific challenges.· Strong leadership and decision-making ability.· Proficiency in MS Excel, TMS/ERP systems, and vehicle tracking platforms.· Excellent communication and negotiation skills.Functional skills· Industry Knowledge –o Strong understanding of warehousing models (dedicated/shared), distribution, value-added services, and multimodal transport.· Proven Track Record –o Demonstrated success in closing large-value contracts (>₹50M per annum) and managing enterprise accounts.· Network –o Strong connections in industries such as FMCG, e-commerce, pharma, auto, and manufacturing.· Operational Management –o Ability to efficiently oversee day-to-day branch operations, ensuring smooth and effective processes.o Implement and optimize operational procedures to enhance efficiency.· Sales and Business Development –o Expertise in developing and implementing strategies to achieve sales targets and expand the client base.o Identify and pursue business development opportunities in the Indian transport market.· Customer Relationship Management –o Skills in maintaining and enhancing relationships with existing clients.o Ability to address customer concerns promptly and proactively.· Vendor Management –o Negotiation skills to secure favorable contracts with transportation service providers.o Evaluate vendor performance and ensure service level agreements are met.· Time and Resource Management –o Efficiently manage branch schedules and allocate resources optimally.o Prioritize tasks to ensure timely and effective service delivery.· Market Analysis and Strategy –o Analytical skills to assess market trends, competition, and industry developments.o Develop and implement strategies to position the branch competitively.Behavioral competencies· Leadership –o Ability to inspire and lead a diverse team, fostering a positive and collaborative work environment.o Provide clear direction, set expectations, and motivate team members to achieve common goals.· Results Orientation –o Set challenging performance targets for the branch and drive the team to achieve them.o Celebrate successes and encourage a culture of continuous improvement.· Communication Skills –o Excellent verbal and written communication skills.o Ability to convey complex information clearly to team members, management and clients.· Decision Making –o Make informed and timely decisions based on a thorough understanding of business priorities and market conditions.o Consider the potential impact of decisions on both short-term and long-term business objectives.· Problem-Solving –o Ability to identify and address operational challenges and client concerns effectively.o Propose innovative solutions to enhance branch performance.· Strategic Thinking –o Develop and execute strategic plans to achieve business goals and drive branch growth..Job Type: Full-timePay: ₹9, ₹46,620.17 per monthWork Location: In person