Head of Operations

1 week ago


Mumbai Maharashtra India, Maharashtra People Tree Consultants Full time

Job Title - Head of Operation

Location - Mumbai


Responsibilities

  • Responsible for the overall operational strategy, efficiency, and risk management, overseeing key functions like Centralised Retail Liability Operations, Transaction Processing, Customer Service, Card Operations & Wholesale Banking Operations, etc.
  • Ensure the bank adheres to all local and international banking regulations and legal requirements and actively manage and mitigate operational risks.
  • Responsible for automation and digitization of the processes.
  • Lead, mentor, and motivate operations staff to achieve productivity and performance goals, including hiring, training, and performance evaluations.
  • Oversee customer service operations to ensure a high level of satisfaction and manage customer issues and complaints effectively.
  • Coordinate the implementation and use of technology solutions to improve operational efficiency and support business initiatives.
  • Manage operational expenses, oversee budgeting, and report on operational performance to senior management.
  • Manage relationships with customers, vendors, and other stakeholders.


Applicants with minimum 10 yrs of banking experience will be consider.


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