Executive / Sr Executive – Debt Collections & Recovery (Tele-Calling)

7 days ago

John Backer Mumbai, India Digidios Integrated Financial Solutions Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

We are looking for a motivated and persuasive Telecaller – Debt Collections and Recovery to join our collections team. The primary responsibility is to contact customers with overdue accounts and ensure prompt repayment while maintaining a professional and empathetic approach.

About Frenzofinserv )

A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit.

Key Responsibilities:

  • Make outbound calls to customers with overdue payments and remind them of their pending dues.
  • Negotiate and convince customers to make timely payments or work out repayment plans.
  • Maintain accurate and up-to-date records of all interactions and payment arrangements.
  • Follow up regularly with debtors as per agreed schedules.
  • Escalate unresolved accounts to senior team members as needed.
  • Maintain compliance with all company policies and relevant regulatory guidelines.
  • Meet daily and monthly call and recovery targets.

Qualifications and Requirements:

  • A graduate with a proven experience in telecalling and debt collections.
  • DRA Certification will be preferred.
  • Strong communication, negotiation, and persuasion skills.
  • Ability to remain calm and professional during difficult conversations.
  • Basic computer skills and familiarity of using CRM systems or collection tools.
  • Fluency in hindi, english and other regional languages

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