Team Leader

5 days ago

John Backer Mumbai, India Digidios Integrated Financial Solutions Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:

We are seeking a motivated and experienced Team Leader/Asst Manager to work at an individual capacity and also oversee a team of debt collection agents. The successful candidate will be responsible for driving performance, ensuring compliance with industry regulations, supporting team development, and meeting key collection targets. You will play a vital role in maximizing recoveries/collections for the assigned portfolios while maintaining a positive and ethical approach to collections.

About FrenzoFinserv )

A cutting-edge Omni-channel platform that harnesses the power of data science and machine-driven analytics for optimized debt collections. Our tech-based platform boosts collection efficiency & enhances portfolio quality in a compliant and secure manner. We not only streamline debt collection processes but also prioritize a positive borrower experience, encouraging future access to credit.

Key Responsibilities:

  • Driving Individual as well as team targets for collections in the most appropriate manner.
  • Lead, coach, and motivate a team of debt collection agents to achieve individual and team targets.
  • Monitor performance through key metrics such as collection rates, call quality, and customer satisfaction.
  • Conduct regular one-on-one meetings, performance reviews, and team meetings.
  • Independently manage the recruitment, onboarding, and training of new team members.
  • Ensure compliance with company policies, industry regulations and legal standards.
  • Provide real-time support and guidance to agents during call handling.
  • Develop and implement strategies to improve recovery rates and team efficiency.
  • Report on team performance, trends, and risks to senior management.
  • Foster a positive, results-driven, and ethical team culture.

Qualifications and Requirements:

  • At least a graduate with a proven experience in debt collections, preferably in a leadership or supervisory role.
  • DRA Certification is mandatory and comfortable working in Dialer setups.
  • Over 7 years of experience with strong understanding of collection processes and regulatory guidelines.
  • Proper understanding of the tele-calling set-ups for debt collection.
  • Excellent communication, coaching, and interpersonal skills.
  • Proficient in using collections software, CRM systems, and Microsoft Office tools
  • Ability to manage conflict and resolve issues constructively.
  • High attention to detail and commitment to compliance and quality assurance.

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